Intern - Clinical Systems
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About The Position
As a Gilead intern, you will contribute to high-impact meaningful projects that will not only further advance our company's mission but will allow you to gain real-world experience at one of the most innovative organizations in the world. You will have the opportunity to participate in special events including professional development and leadership presentations, social/network building activities, and local community volunteer programs. This internship is designed to provide you with a comprehensive understanding of the clinical systems and the role technology plays in clinical trials and research and development (R&D). You will be part of a team that is dedicated to tackling some of the world's biggest health challenges, and your contributions will be vital in helping us achieve our goals. In this role, you will respond to user-reported issues related to custom applications promptly, providing timely and effective solutions or workarounds. You will troubleshoot technical problems, identify root causes, and implement corrective actions. Assisting end-users by providing clear and concise instructions over various communication channels (email, chat, phone) will be a key part of your responsibilities, helping them navigate and utilize the applications effectively. You will also collaborate with cross-functional teams, including developers, QA, other business analysts, business process owners, and the validation team on enhancement requests or anything related to release management. Your input will contribute to the continuous improvement of processes, identifying opportunities for automation and efficiency enhancements. Additionally, you will assist with ad hoc projects to support department goals and objectives and showcase your work with a final presentation (PPT) near the conclusion of your internship.
