Intern, Business Analyst (Selection Navigator) - Milwaukee, WI
About The Position
Intern, Business Analyst (Selection Navigator) – Future Leaders Internship Program As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Joining the Johnson Controls Future Leaders Internship Program means tapping into your skills, knowledge, and passion within a dynamic, global setting. Recently named to Forbes' list of Best Employers for New Grads 2024, Johnson Controls empowers you to turn classroom insights into real-world solutions, all while forging valuable professional connections. By becoming part of a community rooted in innovation, connection, and unforgettable experiences, you'll gain the tools and relationships needed to transform your future. What’s in it for you? Join hundreds of interns nation-wide for a summer of learning and fun: Innovation Challenge Volunteering Opportunities Executive Engagement Development Sessions Inclusive and diverse environment with hybrid work opportunities Comprehensive benefits package including 401k, Medical, Dental and Vision care – Available day one What you may do: The Intern, Business Analyst will support the day-to-day execution, adoption, and continuous improvement of Solution Navigator, our customer-facing digital self-service platform. This role is ideal for a student interested in digital platforms, customer experience, data, and cross-functional collaboration. The intern will work closely with program, business, and technical teams to help ensure customers and help implement/enhance functionality within the Solution Navigator platform. How you may do it: Provide general business and operational support for a customer-facing digital program. Assist with onboarding, documentation, and reference materials for new and existing functionality. Help track and organize business questions, issues, and requests. Support basic business process documentation and validation. Assist with cross-functional coordination and communication across business teams. Maintain simple trackers, logs, and summaries related to activities and feedback. Support meeting preparation, note-taking, and follow-up actions. Assist with basic reporting, presentations, and administrative tasks as needed. Hands-on exposure to a global digital customer platform. Experience working across business, IT, product, and customer service teams. Development of professional skills in documentation, analysis, and stakeholder communication.
Requirements
- Currently pursuing a bachelor’s degree in Business, Information Systems, Supply Chain, Marketing, Engineering, or a related field.
- Strong attention to detail and organizational skills.
- Comfortable working with Excel, PowerPoint, and web-based tools.
- Clear written and verbal communication skills.
- U.S. citizen or legal right to work in the U.S.
Nice To Haves
- Interest in digital platforms, customer experience, or process improvement.
- Basic familiarity with CRM, ERP, CPQ, or e-commerce concepts.
- Ability to work independently while collaborating with cross-functional teams.
Responsibilities
- Provide general business and operational support for a customer-facing digital program.
- Assist with onboarding, documentation, and reference materials for new and existing functionality.
- Help track and organize business questions, issues, and requests.
- Support basic business process documentation and validation.
- Assist with cross-functional coordination and communication across business teams.
- Maintain simple trackers, logs, and summaries related to activities and feedback.
- Support meeting preparation, note-taking, and follow-up actions.
- Assist with basic reporting, presentations, and administrative tasks as needed.
- Hands-on exposure to a global digital customer platform.
- Experience working across business, IT, product, and customer service teams.
- Development of professional skills in documentation, analysis, and stakeholder communication.
Benefits
- comprehensive benefits package including 401k, Medical, Dental and Vision care – Available day one
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What This Job Offers
Career Level
Intern
