Intern - BioDevice Training and Support

Zoetis•Durham, NC

About The Position

The role's primary responsibilities will be to assist the Technical Training & Operational Support Manager in developing and implementing a comprehensive electromechanical training curriculum establishment for Field Service Personnel (FSP) development and advancement for BioDevice and VMD equipment. Role Overview: Support in the creation of high impact / value electromechanical scenarios to identify competencies as well as areas of needed improvement. Assist in the creation of associated documentation to support device processes and field modifications. Assist in developing electromechanical troubleshooting guides. Support Technical Training & Operational Support Manager in developing hands-on electromechanical training aides using PLCs, relays, switches, and sensors. Support Technical Training & Operational Support Manager with in-person or remote training sessions on BioDevice components and sub-systems in both group and individual settings. Utilizing MS Platform to document and track and trend mechanical issues. Learn SAP processes to assist in Parts/Consumable orders. Leverage knowledge of SharePoint designer to update BioDevice Training Site with new/relevant training content. Work with Technical Training & Operational Support Manager to create relevant work instructions to help global FSPs consistently implement BioDevice related tasks. Liaise with Engineering to identify solutions from identified problems and create technical bulletins and or alert documents. Manage Global BioDevice Training Inbox and route issues/messages appropriately. Engage in training as needed/necessary with FSPs.

Requirements

Currently pursuing a degree in Electrical Engineering, Mechanical Engineering, Computer Sciences, or a related field.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with process simulation tools is a plus.
Ability to work independently and collaboratively in a team environment.
Enrolled in a degree program during the Spring term preceding internship.
Completion of at least one year of undergraduate studies and a 3.0 GPA or higher.
At least 18 years of age and authorized to work in the U.S.
Successfully pass a background check and drug screen.
Possess strong analytic and statistic skills and have the ability to work independently.
Strong communication, interpersonal, organizational, problem solving & analytical skills.

Responsibilities

Assist the Technical Training & Operational Support Manager in developing and implementing a comprehensive electromechanical training curriculum establishment for Field Service Personnel (FSP) development and advancement for BioDevice and VMD equipment.
Support in the creation of high impact / value electromechanical scenarios to identify competencies as well as areas of needed improvement.
Assist in the creation of associated documentation to support device processes and field modifications.
Assist in developing electromechanical troubleshooting guides.
Support Technical Training & Operational Support Manager in developing hands-on electromechanical training aides using PLCs, relays, switches, and sensors.
Support Technical Training & Operational Support Manager with in-person or remote training sessions on BioDevice components and sub-systems in both group and individual settings.
Utilizing MS Platform to document and track and trend mechanical issues.
Learn SAP processes to assist in Parts/Consumable orders.
Leverage knowledge of SharePoint designer to update BioDevice Training Site with new/relevant training content.
Work with Technical Training & Operational Support Manager to create relevant work instructions to help global FSPs consistently implement BioDevice related tasks.
Liaise with Engineering to identify solutions from identified problems and create technical bulletins and or alert documents.
Manage Global BioDevice Training Inbox and route issues/messages appropriately.
Engage in training as needed/necessary with FSPs.