Intermodal Dispatcher

Magana Transport • Houston, TX

432d • $40,000 - $40,000

About The Position

The Intermodal Dispatcher at Magana Transport LLC is responsible for efficiently scheduling and coordinating workloads for drivers in a fast-paced logistics environment. This role requires a solid understanding of intermodal drayage, effective communication with customer service representatives, and the ability to manage a high volume of calls and emails. The dispatcher will also focus on driver retention, operational excellence, and cost management to enhance profitability while ensuring customer satisfaction.

Requirements

• 3 years experience dispatching in a drayage and/or Intermodal environment.
• Overall proficiency in English and Spanish is a must.
• Knowledge of the geography in and around Houston, the ports, rails, and container depots is required.
• Must have an excellent working understanding of rail and port procedures.
• Knowledge of geographic locations and the ability to calculate time and distance.
• Working knowledge of a basic dispatch system, Microsoft Outlook, Word, and Excel.
• Ability to handle multiple tasks and work with minimal supervision in a fast-paced environment.
• Must have good interpersonal and communication skills for interacting with internal employees / drivers and external customers.

Responsibilities

• Efficiently schedule and coordinate workload for the drivers.
• Have a solid understanding of intermodal drayage (Port and Terminals).
• Problem solve and handle challenges faced throughout the day.
• Clearly communicate with customer service representatives requesting updates on driver statuses.
• Manage large volumes of calls and emails regarding daily operations.
• Achieve driver retention by ensuring driver success while maintaining strong relationships with independent contractors and employee drivers.
• Promote a culture of Operational Excellence focused on safety and customer service.
• Execute daily workload while ensuring customer requirements are met to achieve the best service possible.
• Track and manage all equipment currently under dispatch to ensure proper utilization.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Regular oversight to Independent Contractors HOS, prior to dispatching.

Benefits

• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed