Intermodal Dispatch - IAH

ENERGY TRANSPORT LOGISTICSHumble, TX
7dOnsite

About The Position

Seeking a seasoned Intermodal Dispatcher to assist our team in Houston to address customer needs and inquiries to our Intermodal division. This candidate will be a self-motivated individual that is able to handle a fast-paced environment and make impactful decisions for our intermodal department. Intermodal experience is required.

Requirements

  • 1-2 years of experience in dispatching.
  • Intermodal dispatch preferred
  • Must have prior experience working with port drivers and/ or maritime industry.
  • Must be reliable and able to work in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management skills.
  • Must be able to prioritize workload and focus on service.

Responsibilities

  • Serve drayage needs with timely execution of all import/export work orders.
  • Accurate data entry, with confirmation of all port, rail, and customer work order information.
  • Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, support in order maintenance processes.
  • Provide clerical support
  • Customer Data monitoring
  • Maintain open communication with customers and team to ensure all parties are clear in direction, ensure accurate information is being reported and billed accordingly.
  • Dispatch drivers daily and audit their run sheets.
  • Notify customers of freight and port availability, capacity, and other important information.
  • Will need to maintain knowledge of company services.
  • Plan driver schedule to ensure freight is delivered safely and on time.
  • Adhere to company policies and procedures.
  • Manage container emails.
  • Verify port availability.
  • Coordinate and manage the assignment, flow and execution of moves by ensuring utilization of assets.
  • Ensure safety, quality, and timeliness.
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