Intermittent Residence Hall Monitor

Youngstown State University • Youngstown, OH

66d

About The Position

The class works under general supervision, assists in the enforcement of residence hall policies, specifically the guest policy, which requires frequent and meaningful interactions with students. Works in collaboration with other university staff in customer service and front desk services. Performs basic desk duties, key inventories, and works on special projects as assigned.

Requirements

• At least a high school diploma or GED
• One year of customer service experience
• Proficient with MS Office software
• Knowledge of: report writing.
• Skill in: use of a computer; written and verbal communication.
• Ability to: learn and utilize new software; project a professional, friendly demeanor to students, faculty, staff, and visitors; demonstrate a history of dependability and punctuality at work; implement policies and procedures in an efficient manner; demonstrate a service orientation; maintain flexibility in a work schedule; multi-task; respond to supervision in a positive manner.

Responsibilities

• Monitors access and egress of students, faculty, staff, and visitors to campus facilities; registers visitors in the system; ensures that access policies and procedures are being followed; enforces guest access policies.
• Responds to individuals requiring assistance in a friendly, professional manner; supports and maintains a residence hall environment of meaningful connections for students, which promotes academic success, high student satisfaction, student engagement, and retention.
• Works on special projects such as assembling packets, folding papers, checking data, etc.
• Compiles reports, from staff, on various residence life programs including topic, attendance, budget and impact on student learning outcomes; submits reports in a timely manner.
• Assists with training new hires.
• Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees