Intermittent Public Service Representative

Illinois Secretary of State•Mount Vernon, IL

1d•Onsite

About The Position

This position involves performing paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses. Responsibilities include administering and grading written drivers examinations, performing cashier functions for driver’s license and/or motor vehicle fees, balancing cash or checks with validation tape totals, preparing deposit records, and reviewing and completing motor vehicle title and registration applications.

Requirements

Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
Requires working knowledge of business English, spelling and commercial arithmetic.
Requires working knowledge of office methods, practices and procedures.
Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver’s license and the processing of various motor vehicle forms.
Requires elementary knowledge of basic bookkeeping procedures and techniques.
Requires ability to maintain records of some complexity.
Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
Requires ability to communicate both orally and in writing.
Requires ability to operate in an independent manner within defined procedures.
Requires possession of a valid Illinois driver’s license.
Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.
Employees performing these duties must be 21 years of age by the start date of employment.

Responsibilities

Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.
Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.
Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
Performs other duties as required or assigned.