Intermediate System Administrator, Tier-2 Level Support Services

ASRC Federal Holding-posted 2 months ago
Mid Level
Remote • San Antonio, TX
1,001-5,000 employees
Professional, Scientific, and Technical Services
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ASRC Federal is currently seeking an Intermediate Systems Administrator - Tier-2 Level to support upcoming work located in San Antonio, TX. This contract will provide 24/7/365 operations support to the customer. Applicant must be able and willing to work on-call, shift, or surge if required. Must be flexible and able to travel when necessary. Will need a Real ID and current passport. The position will require on-site occupancy at or near the Ft Sam Houston location. Core hours are 6:00am - 6:00pm; exception being shift-work (surge) or on-call staff. Telework may be considered on a position-by-position basis with approval by the customer.

  • Support the Tier 2 (Continuous Operations) 24x7 operations mission.
  • Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software.
  • Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
  • Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
  • Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects.
  • Support mobile computing and end user devices to include resetting and configuring devices.
  • Identify and troubleshoot Enterprise Management (EM) issues related to patches and servers.
  • Troubleshoot and resolve Data-at-Rest (DAR) issues.
  • Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO).
  • Perform system administration tasks on Enterprise server and end-user clients.
  • Install, administer, and perform password management for Enterprise software.
  • Remotely access government equipment to resolve issues.
  • Monitor enterprise assets via System Center Operations Manager (SCOM), Quest Suite of Tools, and other related applications.
  • Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and Executive Summary (EXSUM) documents for critical service outages.
  • Document and update incident(s) via Ticketing System.
  • Operate, maintain, and administer the MED365 tenancy.
  • Perform administrative functions associated with Azure Information Protection/data labeling and control.
  • Conduct content searches related to various scenarios and take appropriate action.
  • Ensure tenant federation with all other DoD tenants.
  • Interact with the customer CSSP/DCO team on any cyber incidents or orders.
  • Advise and coordinate with customer PMO ISSM and implement any changes directed by ISSM.
  • Follow Change Management practices to schedule and implement approved changes.
  • Must be a U.S. Citizen and obtain and maintain Public Trust.
  • Must successfully complete a government issued background investigation.
  • Must be flexible to travel when necessary.
  • Must have Real ID, and ability to obtain a U.S. Passport.
  • Minimum of 4 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 6 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 2 years of relevant experience OR AA/AS degree or high school diploma with 8 years of experience in Information Technology or a related field.
  • CompTIA Security+ (DoD 8570/8140 IAT Level II Baseline)
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Cisco Certified Network Associate (CCNA)
  • Microsoft System Center Operations Manager (SCOM) Training
  • Cybersecurity and Infrastructure Security Agency, Certified Information Systems Security Professional (CISSP)
  • GIAC Certified Enterprise Defender (GCED), and/or GIAC Certified Incident Handler Certification (GCIH)
  • Certified Information Systems Security Professional (CISSP)
  • STIG 101 Training
  • ITIL 4 Foundation
  • Certified ScrumMaster (CSM)
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