As a dedicated Intermediate Member Debt Representative, you will within defined guidelines and framework, be responsible for understanding members' needs and delivering personalized solutions and education that will improve their overall financial security. In addition, this role protects the financial interests of USAA by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards. This position can work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).