At Vision IT, we prioritize the well-being and success of our employees, their families, and our customers. As an Intermediate Field Technician, you will play a vital role in providing support for incident troubleshooting and remediation, both remotely and on-site. This position requires a solid technical foundation, problem-solving skills, and the ability to work collaboratively with teams to ensure effective IT service delivery. You will manage incident and service request tickets, address technical issues, and contribute to the improvement of the IT environment.