Intermediate Bank Teller - Part Time

USAA•San Antonio, TX

9d•Onsite

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Intermediate Bank Teller, you will deliver superior and prompt customer service on a variety of banking transactions in the USAA Bank lobby or drive thru. You will also respond to member inquiries related to bank product features and services within USAA banking's prescribed policies, procedures, regulations and guidelines. This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year. This Part-Time position offers approximately 25hours per week in person at our San Antonio Home Office. Department Hours: Monday-Friday 8:15am - 5:15pm Rotating Saturdays 8:15am-1:15pm Required 3-week training: Monday-Friday 8:15am-5:15pm

Requirements

High School Diploma or General Equivalency Diploma
1 year of customer service experience as a teller, in financial services, or retail sales environment.
General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.
Strong organizational, and communication, and customer service skills.
Basic knowledge of applicable banking regulations, guidelines, and procedures to include Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.

Nice To Haves

2 years bank teller experience
US military experience through military service or a military spouse/domestic partner

Responsibilities

Works under general supervision and within defined guidelines and framework to complete a variety of basic banking services/transactions in the Bank lobby or drive thru.
Resolves basic member issues and/or complaints in a professional manner.
Identifies appropriate issues for escalation.
May conduct moderately complex work assignments to include estate accounts and special endorsements.
Follows operational processes, procedures and requirements.
Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.
Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.
Recognizes member life events and refers potential product needs and self-service opportunities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume