Interlibrary Loan Specialist

University of Virginia

10d•$20 - $24•Onsite

About The Position

The University of Virginia Library is seeking an Interlibrary Loan Specialist to perform a variety of duties related to interlibrary loan (ILL), including searching requests, preparing and delivering materials for access by UVA patrons and by outside institutions, and providing customer service to library patrons. Duties may also include: searching the library catalog and resource-sharing databases; placing holds on and retrieving materials; maintaining ILL and catalog records; addressing patron questions and concerns; communicating with other library units as needed; other duties as assigned. Work is performed independently and under the supervision of the ILL Supervisor. About the University of Virginia Library: The University of Virginia Library is here to ensure that the University community has the information it needs for teaching, research, and enrichment. Regularly ranked in the top quartile of ARL libraries, UVA Library has six locations, more than 220 staffers, and more than 100 student employees. Additionally, as a major research institution, the Library regularly collaborates with professional organizations such as the Virtual Library of Virginia (VIVA), Virginia Library Association, Association of College and Research Libraries, and others. The University of Virginia Library is committed to a culture of mutual respect, civility, cooperation, mindfulness, accountability, and acceptance of individual differences. Departments and individuals are expected to work together, both in professional collaborations and in creating a culture where all can thrive.

Requirements

Education: High School Diploma
Experience: At least one year of customer service experience

Nice To Haves

At least one year of experience working in a museum, archive, or academic or public library setting
Interlibrary loan experience is highly preferred, but not required
Familiarity with resource sharing platforms is highly preferred, but not required
Experience with Microsoft Office Suite (Word, Excel, Outlook, etc.)
Aptitude to become proficient with specialized digitization processes, software and equipment essential to departmental operations, e.g., scanners, editing of digital images, creation of PDF files
The UVA Library is interested in reviewing candidates with a broad range of experiences, education, and qualifications. We are dedicated to building a dynamic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to apply anyway.

Responsibilities

Searching - Accurately search interlibrary loan Borrowing and Lending requests using ILLiad, Virgo, WorkFlows, etc.; resolve bibliographic and citation errors as needed; confirm availability, place holds and email branches as necessary; maintain near 24-hour turn-around time for request processing (outside of weekends and holidays); follow-up on unfilled Borrowing requests, resubmitting them as needed; maintain at least a 95% accuracy rate
Retrieval/Receiving - Retrieve UVA Library materials or receive them in from branches; receive in borrowed materials from other institutions; update ILLiad requests promptly; check out UVA materials to appropriate account; prep Lending materials for mailing; process Borrowing materials for patron delivery and route appropriately for LEO or other delivery methods; download and deliver online materials for document delivery and Lending requests; scan Lending materials for electronic delivery; scan Borrowing materials as needed for electronic delivery; purchase any articles which cannot be obtained elsewhere (within our spending limits) from publishers and other vendors
General ILL Upkeep - Follow-up on overdue materials, emailing and/or invoicing as necessary for extremely overdue materials and notifying circulation and business services as needed; process renewal requests; respond to Borrowing and Lending emails in a timely manner, answering patron questions and referring them to other staff as needed; follow-up on any ILLiad system errors, conditionalized requests, outstanding special requests (e.g. non-OCLC requests); answer phone calls from patrons and borrowing institutions; clear new ILLiad accounts and assist patrons with any issues creating accounts or placing requests
PDF Remediation (as needed) - Assist Instructional Scanning (ISS) with PDF remediation for Canvas requests using ABBYY FineReader and Adobe; follow ISS guidelines and procedures for remediating and delivering PDFs
Mail Room Assistance (as needed) - Prepare outgoing Borrowing and Lending materials for shipping (i.e. sort, wrap, label, etc.); assist with opening incoming ILL mail and routing for processing; help sort and deliver mail to other Library units; notify staff of any packages which have arrived and require pick-up