Interior Surface Repair Technician

Surface Experts of Englewood NJ•Saddle Brook, NJ

About The Position

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take an hour or less. Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly. A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

Requirements

Attention to detail
Well organized
Enjoy working with a team
Have a good handle of time management
Customer service experience
Excellent work ethic

Nice To Haves

Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
Experience working in facilities maintenance can be a big plus, but is not required
An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
Willingness to commit to learning a skill that may take months to master.

Responsibilities

On the jobsite for 4+ customers per day
On-site Work Orders, customer service, and follow-ups
Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.
Display world-class customer service for tenants and property management staff
Track work progress and notes in our CRM/Dispatch tool
Communicate with support team with questions
Understand and utilize our unique 5-step repair process
Employ each tool in your custom tool-kit
Problem-solve repairs with creativity

Benefits

Great Work/Life Balance: No required overtime, no nights, no weekends
Time Off: Paid holidays and accruable vacation
Flexible work schedule: Can accommodate midweek appointments
Paid New Hire Training: Onboarding includes learning alongside a trained technician
Company Car: Each fully-trained technician drives a branded company vehicle for job duties
Tools Included: All necessary tools and product are provided
Learn a New Trade: Develop skills in a brand new emerging trade
Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
Mentorship Opportunities: Ongoing repair training and career development
Dedicated Help Lines: Technician Support Team on call to assist to questions when you are in the field