Interior Installation Supervisor

BOTANICAL DESIGNS LLC•Chamblee, GA

4d•$25 - $30•Onsite

About The Position

Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs and Good Earth are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients. Summary Description: The Interior Installation Supervisor’s primary responsibility is to partner with Interior Operations Manager to oversee functions of the Interior Service Department which includes supervising field staff and acting as a liaison between customers and Company operations. Provide effective facilitation, delegation, and tracking consistent with company's mission and policies. Work with Lead Horticulturist to identify and resolve care or training issues.

Requirements

Strong knowledge providing leadership in a quality department that is compliant with appropriate safety and environmental practices.
Provide consistent leadership, promoting professional work standards, good teamwork, empowerment, and open communication. Work to engender trust, honoring confidentiality
Strong follow through, quick decision making abilities and able to problem-solve in a fast pace environment.
Must uphold and promote Interior Department Quality Standards and Company policies.
Professional mannerisms, appearance and actions (self-confident and committed to high ethics).
Strong organizational, time management and prioritization skills:
Able to multi-task, maintain focus on several different projects at one time and hit deadlines.
Able to be flexible with attention and priority.
Able to work in a progressive, fast-paced environment (work well under pressure).
Interpersonal skills, with the ability to build strong relationships at all levels. As unique situations arise, position must be sensitive to company needs as well as customer needs.
Strong written and verbal communication skills. Ability to clearly and concisely present technical subjects to customers.
Comfortable with a significant amount of personal accountability and responsibility (member of a small team with a lot of responsibility).
Self-starter. Ability to set priorities and keep to projected schedules.
Strong organizational skills and the ability to manage change effectively.
Computer Skills: Comfortable and effective working in Microsoft Office, Excel and Outlook.
Ability to effectively maintain written and computer records.
Minimum two years’ supervisory experience, including overseeing a workforce in multiple customer locations.
Tropical horticultural background
Must have a valid State Driver’s License and maintain a clean driving record.
Current Pesticide License is required within first year of employment. Must maintain certification including Laws & Safety and Interior Plants endorsements, throughout employment.
Endorsements and familiarity with proper IPM strategies.
Strong horticultural skills including plant identification, plant maintenance, and disease and insect prevention/control skills.
Must have knowledge of and be comfortable using horticultural reference materials.

Responsibilities

Supervise installation teams, assigning and delegating responsibilities as appropriate, and in coordination and under the direction of the Operations Manager. Ensure that accountability standards are met.
Ensure installers are supplied with any and all materials or information needed to efficiently move through their day- from load-out to end of day. Collaborate with other leadership staff to accomplish this. Order materials as needed, or request items of larger dollar value.
Gather information on new sales opportunities and send to sales staff as a lead.
Execute customer service program consistent with company mission and department standards; this includes proactive quality assurance as assigned, timely and thorough follow-up, and regular contact/meetings with customers. Working with other departments, oversee/generate necessary communications, proposals, billings, and recordkeeping
Conduct regular quality checks of installation jobs and participate in meetings with management to ensure healthy flow of communication and reinforcement of quality and safety standards.
Coordinate the installation of Blooming, Bromeliad, and Orchid program and timesheets, providing assistance when needed to ensure completion of required work tasks.
Update all systems daily, weekly, monthly with pertinent data as required.
Ensure security of building and vehicles by coordinating with department managers on daily lock-up tasks, delegate to Interior Department staff as necessary.
Respond to and relay employee concerns, partnering with the Operations Manager and other members of management as appropriate to ensure timely communication and follow-through.
Participate in the processes of training, and monitoring performance of department staff including maintaining records consistent with company-wide policies and standards, as needed.
Provide back-up assistance in caring for plants when needed, working solitary or with a partner.
Enforce hours of operation, lunch and mandatory breaks, and any and all company policies.
Maintain clean vehicle at all times, ensuring interior and exterior cleanliness.
Remove personal items from vehicles daily (lunchboxes, cell phones, garbage, etc.).
Adhere to Company maintenance inspection policy.
Report any and all accidents (regardless of nature and severity) immediately.
Participate in company LEAN activities and maintain areas as assigned.
Monitor Aspire, emails, and phone messages throughout workday and respond in a timely manner, always following the company “Sunset Rule” for internal and external communications.
Update and utilize Aspire in daily work, keeping accurate and up-to-date records on all accounts.
Other duties as assigned.