Interim Supervisor - Admitting - ED Registration - Temporary 8 Hours Evenings (3PM - 11:30PM) (Non-Union, Non Exempt)

Keck Medicine of USC

3d•$46,592 - $61,152

About The Position

The Patient Access Supervisor is responsible for overseeing the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires the ability to work under fast-paced and dynamic conditions with a high degree of accuracy and professionalism, across all departmental functions. The Supervisor must exhibit strong communication skills, demonstrate leadership, and collaborate with the Senior Manager/Manager to support departmental and organizational goals. This position serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations. POSITION SUMMARY Under the direction of the Admitting Manager, the Admitting Supervisor is responsible for supervising the Admitting Staff, including but not limited to in-service education, staff organization, evaluations, continuous quality improvement and guest relations promotion/satisfaction. The Admitting Supervisor leads by example and contributes to the professional, courteous, and efficient operation of the department at all times. Maintaining an acceptable patient flow and ensuring that all patients receive prompt and courteous attention is of great importance. The Admitting Supervisor monitors the work in the department for accuracy, timeliness and compliance with laws and regulations through various tools.

Requirements

High School or equivalent
3 years Experience in a Hospital Admitting Department.
1 - 2 years Previous experience in a lead or supervisor role in patient access.
In-depth knowledge of all functions of the Admitting Department.
Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid).
Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards.
Strong communication skills, including the ability to speak, read, and write English proficiently.
Demonstrated ability to work independently with minimal supervision.
Proficiency with computers and medical terminology.
Ability to effectively communicate with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions.
Strong interpersonal skills to foster positive working relationships with internal and external stakeholders.
Basic Life Support (BLS) Healthcare Provider from American Heart Association - Within 30 days of hire.
Management of Assaultive Behavior - MAB If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.

Nice To Haves

Bachelor’s Degree In related field.

Responsibilities

Overseeing the day-to-day activities of Patient Access Representatives
Ensuring optimal performance in registration accuracy, collections, productivity, and quality
Exhibiting strong communication skills and demonstrating leadership
Collaborating with the Senior Manager/Manager to support departmental and organizational goals
Serving as the acting manager in their absence
Being available for on-call duties and variable shifts as needed for business operations
Supervising the Admitting Staff, including but not limited to in-service education, staff organization, evaluations, continuous quality improvement and guest relations promotion/satisfaction
Leading by example and contributing to the professional, courteous, and efficient operation of the department at all times
Maintaining an acceptable patient flow and ensuring that all patients receive prompt and courteous attention
Monitoring the work in the department for accuracy, timeliness and compliance with laws and regulations through various tools.