Interim Desktop Support

Aspire Public Schools • Oakland, CA

79d

About The Position

Desktop Support supports the technology needs of Aspire teachers and school staff. Desktop Support will be expected to troubleshoot and resolve technology support tickets both on-site and remotely as well as prepare, deploy and maintain systems.

Requirements

• Excellent technical knowledge of Microsoft Windows, Office and PC laptop components.
• Working technical knowledge of Microsoft Server Products and Microsoft Active Directory.
• Working technical knowledge of MacOS and iOS a plus.
• Able to troubleshoot and resolve basic desktop support issues with limited supervision.
• Effective in diagnosing more complex desktop problems.
• Able to troubleshoot hardware and software problems on a wide range of school technology including: PC and Mac laptops, Chromebooks, PC desktops, projectors, printers, document cameras, smartboards, iPads, Apple TV’s, phone systems, etc.
• Fast learner and effective in problem-solving unfamiliar technology.
• Works well independently and as part of a team; Able to effectively prioritize and multitask.
• Strong customer-service orientation and ability to provide excellent service to all customers; enjoys supporting teachers and understands the support needs of a school environment.
• Willingness and ability to travel by car to school sites.
• Willingness and ability to work flexible hours (nights and weekends) when necessary.

Nice To Haves

• Support within an educational environment.

Responsibilities

• Perform remote and on-site analysis, diagnosis, and resolution of desktop tickets for end-users.
• Provide high quality technology support and customer service to school and regional staff.
• Provide prompt and detailed updates to tickets documenting progress and work completed.
• Prioritize and effectively manage ticket queue to meet SLA’s.
• Prepare and deploy new systems for end-users and students; troubleshoot staff and student laptops and related hardware and software.
• Upgrade and reimage existing systems and transition users to new laptops.
• Help manage school technology infrastructure by implementing good lab, classroom, and server room management practices.
• Assist Manager with regional technology projects.
• Work with system and network administrators to support efficient operation of school technology infrastructure.
• Work with technology procurement team to recommend technology solutions to teachers and principals.
• Build and maintain positive relationships and customer service experiences with school and regional staff.
• Perform other duties as necessary to support Technology Operations at Aspire.

Benefits

• Work indoors in a standard office environment, computer lab, and/or classroom environment.
• Work is performed in indoor and outdoor environments.
• Exposure to dust, oils, and cleaning chemicals.
• Some exposure to childhood and other diseases in a school environment.
• May be required to work outside of typical work days and office hours to meet operational deadlines.

What This Job Offers

• Education Level: Bachelor's degree