Interconnection & MMR Manager, NA

Vantage Data Centers•Santa Clara, CA

61d•Hybrid

About The Position

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview This role is based in Santa Clara, CA. In alignment with our flexible work policy (3 days on site required, 2 days flexible). The Interconnection & MMR Manager oversees interconnection operations across all Vantage North American campuses. This includes managing Meet Me Rooms (MMRs), cross-connects, carrier coordination, access control, and interconnection capacity. The role ensures efficient, secure, and compliant connectivity for customers while supporting sales and operational teams in delivering exceptional interconnection services.

Requirements

Bachelor's degree in Telecommunications, Networking, IT, or related field (or equivalent experience).
Strong understanding of interconnections, cross-connects, and data center networking.
Experience with fiber optics, Ethernet, BGP, MPLS, and carrier networking.
Familiarity with MMR operations and colocation environments.
Experience managing access controls and coordinating with security teams.
Excellent communication, organization, and documentation skills.
Travel required is expected to be up to 5% but may increase over time as the business evolves.
Availability for on-call support during critical issues.

Responsibilities

Manage MMRs across North America, overseeing fiber, copper, and coax cross-connect installations.
Maintain accurate interconnection documentation and capacity tracking.
Ensure timely provisioning, testing, and activation of interconnection services.
Oversee MMR access control and enforce security standards with the security team.
Maintain access logs and conduct regular audits to ensure compliance.
Serve as the primary contact for carriers, ISPs, and enterprise clients regarding interconnections.
Collaborate with sales and support teams to address customer needs and resolve connectivity issues.
Partner with site operations and construction teams on MMR expansion, cabling, and capacity planning.
Ensure interconnection work aligns with infrastructure and maintenance schedules.
Monitor interconnection capacity and recommend upgrades to meet demand.
Work with the network team to optimize traffic flows, redundancy, and performance.
Ensure adherence to industry regulations, SLAs, and Vantage security policies.
Maintain accurate records of interconnections, requests, and agreements.
Support the Senior Director, Enterprise & Carrier Sales - NA, in client discussions.
Provide technical insights and assist in designing interconnection solutions.
Handle additional duties as assigned by Management.