Interactive Teller - Bilingual Spanish Preferred

MERITRUST CREDIT UNION•Wichita, KS

10d•$18 - $22

About The Position

The primary responsibility of this role is to provide exceptional service to our members through live video interactions using Interactive Teller Machines (ITMs). This position focuses on creating a personalized and seamless experience by assisting members with their financial needs, identifying opportunities to enhance their financial well-being, and recommending Meritrust products and services when appropriate.

Requirements

High School diploma or equivalent
Previous financial institution experience preferred, include knowledge or principles and practices of a financial institution
Minimum of 1 year customer service experience is preferred

Nice To Haves

Bilingual Spanish preferred
Excellent interpersonal and communication skills including the ability to project a courteous and friendly personality through video
Ability to operate applicable PC programs necessary for job function

Responsibilities

Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests.
Accurately perform all teller functions with a strong attention to detail and compliance.
Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines.
Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures.
Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate.
Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed.
Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels.
Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy.
Build and maintain positive working relationships with internal business partners, retail teams, and department staff.
Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs.
Maintain open and effective communication with direct management.
Complete all required annual Meritrust education and development programs, including applicable internal training initiatives.
Perform additional duties as assigned by the supervisor.

Benefits

Comprehensive medical insurance plan
Dental and vision insurance
Generous paid-time-off
12 paid holidays
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
Supportive and engaging work environment.
A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.