Interactive Banking Specialist (Full-Time) - Regency Lakes

Peoples Bank and Trust•Wichita, KS

19h

About The Position

The Interactive Banking Specialist provides exceptional customer service through Interactive Teller Machines, answering incoming calls, texts, and chats. This position greets, welcomes, grows, and conducts customer day-to-day transactions following PBT’s Benchmark Service Standards. Strong customer service, problem-solving, and teamwork skills are essential. The Interactive Banking Specialist displays a passion for exceeding customer expectations.

Requirements

High School Diploma or equivalent required
Strong product and system knowledge of teller, customer service, and ITM processes; full understanding and commitment to PBT’s core values, policies, and procedures
2 or more years of previous banking experience or equivalent job-related experience
Attention to detail, strong written and verbal communication skills, effective collaboration and ability to function well within a team setting, self-motivation, self-management, ability to consistently follow through on tasks, problem solving, organized, analytical, positive attitude, interpersonal skills, customer service, time management, computer literacy, strong ability to multi-task, applied leadership, and mentoring/training
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time
Ability to deal with a variety of variables under only limited standardization.
Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.
Ability to read, analyze, and interpret documents. Ability to communicate clearly.

Responsibilities

Provide exceptional customer service to internal and external customers by accurately and courteously addressing questions and processing requests via ITM, phone, chat, text, in-person, or any other modes of communication
Engage customers according to PBT’s Benchmark Service Standards
Foster ongoing relationships that improve customer commitment
Recommend products to customers based on their needs and find solutions by actively cross-selling products and services
Respond to customer requests by providing simple and knowledgeable guidance to resolve issues
Accept deposits for checking and savings accounts, verify endorsements, ownership, and use of proper documents
Process requests for withdrawals and transfers between accounts
Cash checks according to bank policy and procedures
Balance Interactive Teller Machines daily
Access and utilize information from the computerized database to facilitate decision-making when processing customer transactions
Utilize email as a tool to promote effective communication among co-workers
Perform opening and closing procedures, while following security procedures
Follow policies, procedures, and regulatory requirements
Project a favorable image of the bank to the community
Various other duties as assigned