Intensive Support Coordinator (ISC)

Benchmark Human Services•Albany, GA

About The Position

If you’re looking for a rewarding job helping people with disabilities become more independent and involved in their community, Benchmark Human Services is seeking an Intensive Support Coordinator. We provide thorough training, great challenges, and even greater fulfillment as you help individuals reach their maximum potential. In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves. Description: Provide resources and support to individuals with intellectual and developmental disabilities, their families and guardians in order for the individual to be included in society, live as independently as possible and function at their maximum potential.

Requirements

Bachelor degree in human services, social work, sociology, psychology
Hold a valid driver’s license
Maintain auto insurance
Minimum of 2 years working in a similar position
Travel up to 75%
Fundamental understanding of the state’s case management system
Fundamental understanding of the state’s waiver programs
Must be able to work collaboratively while meeting individual performance goals
Must be able to verbally and non – verbally communicate with a broad audience of stakeholders
Ability and skill to use technology tools in the daily performance of duties
Understanding of HCBS rules, person-centered planning and other related best practice methods

Responsibilities

Follow all policies and procedures set forth by the company, Georgia Department of Community Health and Home and Community Based Services (HCBS) rules
Perform evaluations and assessments to meet the needs of individuals served
Assist individuals served with applying for financial assistance, residential planning, vocational, recreational and educational desires, healthcare, in home supports, day services, legal, nutrition, transportation, social and other related services and resources.
Advocate for services that will support the individual’s success
Maintain all case records
Prepare, update and monitor Care Path Plans
Provide support to individuals so they can participate in and direct the person centered plan development process
Coordinate meetings with individual, families and guardians, and members of the interdisciplinary team as required
Establish and maintain positive relationships with individual, families, guardians, state officials and team members
Record work and billing time in accordance with company policies
Track, monitor and enter specified data points
Report any suspected abuse, neglect or exploitation immediately to supervisor or department head
Other duties as assigned