Intensive Case Management Services (ICMS) Case Manager

Lutheran Social Services of Southern California•Long Beach, CA

15d

About The Position

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect. Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency. SUMMARY: Under the supervision of the ICMS Program Manager or designated supervisor, the Case Manager is responsible for all case management activities associated with the selected program or programs assigned.

Requirements

High School diploma, GED, or Bachelor's degree with experience in customer service or an equivalent combination of education and experience.
The ICMS program requirements are as follows: High School diploma requires a minimum of 2 years of experience providing similar case management services; Bachelor's degree requires one year of experience with similar case management services; Master's degree in Social Work or related field with internship experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual must have very good knowledge of Word processing software and Excel spreadsheet software.
The employee may be required to spend a significant amount of time driving. The employee must have the ability to meet this requirement as well as drive in inclement weather as described in LSS policy.
Specific vision abilities required by this job include close vision.
While performing the duties of this job, the employee is uently required to stand; walk; sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear.

Responsibilities

Review the scope of work requirements for each program the Program Manager assigns.
Fulfill program or contract requirements as outlined in the contract or as directed by the Program Manager.
Serve clients and community with empathy and awareness of appropriate boundaries.
Ensure client eligibility for services.
Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, linkage, and consultation to resources in the community.
Monitor and track charts monthly for service provision. Provide follow-up for those charts not in compliance.
Keep client charts locked when not in use.
Follow all HIPAA rules for compliance.
Attend all meetings and supervision appointments as scheduled.
Provide all reports to the Program Manager as scheduled.
Provide backup for other staff as needed.
Other duties as assigned.