Intensive Case Management (ICM) Caseworker

International Rescue Committee • Phoenix, AZ

102d • $21 - $22 • Remote

About The Position

The Intensive Case Management (ICM) Caseworker provides strengths-based, client-centered case management to vulnerable refugee and immigrant populations, including survivors of domestic and gender-based violence, older adults, individuals with health or mental health conditions, single-headed households, LGBTQ clients, and other high-need groups. The ICM Caseworker addresses barriers to safety and wellness through comprehensive service planning, extended orientation, advocacy, and resource navigation. This position collaborates with clients, colleagues, and community providers to ensure client needs are met and long-term self-sufficiency is supported.

Requirements

• Bachelor's degree in Social Work or related field strongly preferred; equivalent relevant experience considered.
• At least 2 years of case management experience in a social services environment.
• Strong organizational and time-management skills; detail-oriented.
• Ability to problem-solve, prioritize tasks, and work independently and collaboratively.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Excellent communication skills; public speaking/presentation experience preferred.
• Ability and willingness to drive a 15-passenger van.
• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant languages preferred.
• Valid driver's license, active insurance, and reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Responsibilities

• Conduct intake assessments to determine client eligibility for ICM services; review program expectations and confidentiality standards with clients.
• Develop individualized self-sufficiency plans with measurable goals; review progress with clients and adapt plans as needed.
• Support clients in accessing healthcare, social services, benefits, and community resources; accompany clients to appointments when appropriate.
• Provide extended orientation on topics such as women's health, transportation systems, and navigating healthcare.
• Respond to client crises with guidance from supervisor as needed.
• Facilitate financial assistance requests where applicable; track and document all financial support provided.
• Build and maintain a strong network of service providers, community partners, and state/local refugee coordinators.
• Maintain timely, accurate, and detailed documentation in client files and IRC data systems (e.g., Efforts to Outcomes).
• Conduct outreach and represent IRC at relevant community events and presentations.
• Train, supervise, or coordinate activities of interns and volunteers.
• Attend required trainings, team meetings, and professional development opportunities.
• Perform other related duties as assigned.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $143 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• 403b retirement savings plans with immediately vested matching
• Disability & life insurance
• Employee Assistance Program available to staff and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree