Intensive Care Manager, Adult (Nashville, TN)

Mental Health Cooperative•Nashville, TN

6d•Onsite

About The Position

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! Job Title: Intensive Care Manager, PACT (Nashville, TN) $1,500 sign-on bonus opportunity opportunity Schedule: Monday to Friday, 8:00 AM - 4:30 PM (onsite/field) JOB SUMMARY: Provide continuous treatment team care management services to consumers with severe and persistent mental illness and other team members’ consumers.

Requirements

Bachelor’s degree (B.A., B.S.) in Mental Health related field.
Essential Requirements for the Position:
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Core Competencies:
Team Oriented
Attend team meetings
Participate in team meetings
Assist team members as needed
Aware of role they play on the team
Ability to share responsibilities of care
Can diffuse even high-tension situations comfortably
Recovery Focused
Individualized service plans
Progress notes reflect quality service
All domains are addressed with each consumer as needed
Utilization of natural supports within the community
Tolerance/patience to work through barriers
Side by side philosophy
CM is in the home regularly
Time Management/Organization
Meet deadlines
Prepared for meetings
Assessments and service plans are completed timely
Progress notes are entered timely
Plan for time off
Prioritize well
Self-Disciplined
Flexible
Integrity and Trust
Honesty
Professionalism
Dependability
Strong follow-through
Approachability
Engagement skills
Crisis management skills
Ability to give and accept feedback
Ability to work with other departments
Understanding and empathic
Good listener

Responsibilities

Continual assessment of consumers’ needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
Participate in rotating on-call schedule, which includes after hours and weekends.
Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
Ensure efficient transition of consumers when needed within the Agency and the community.
Meet productivity standards as indicated in the Policies and Procedures.
Meet regularly with Care Management Supervisor (individual and group).
Attend morning and weekly team meetings as scheduled.
Follow-up with the plan(s) developed in each meeting.
Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
Develop and maintain relationships within family unit and friends.
Ensure timely and appropriate documentation as required by the Agency.
Develop and maintain community relations through prompt follow through with contacts.
Complete individualized review (concurrent review) based on consumer’s needs to be provided to payor.
Participate in rotation to facilitate daily group activities for consumers involved with CTT.
All duties associated with Care Manager I.