Intensive Care Coordinator (Dekalb County)

Mental Health Cooperative•Cookeville, TN

About The Position

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! The Care Coordinator provides targeted support services, via the Wraparound Process, to families with high risk young children/children/youth/transition-age youth, regarding behavioral or emotional problems, parenting issues, and life stressors by developing and implementing bio-psycho-social assessments and service plans with the family and wraparound team members. The Care Coordinator will work with families, social service organizations, and other state agencies to develop a coordinated network of resources and supports in their communities.

Requirements

Bachelor’s degree in a social or behavioral science or other related acceptable field; One to three years’ social services training/experience.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Cell Phone
Transportation That Seats 4 People
“F” Endorsement
Team Oriented
Aware of role they play on the team
Celebrate and acknowledge differing points of view
Ability to build teams that are cohesive and promote trust
Recovery Focused
All domains are addressed with each consumer as needed
Utilization of natural supports within the community
Tolerance/patience to work through barriers
Side by side philosophy
Knowledge of children and youth with emotional and behavioral disorders
Experience with juvenile justice/educational/other child-serving systems
Desire to help and support families
Continuous focus on goal-setting and goal attainment
Focus on empowering Children/Youth and families
Commitment to system of care principles, cultural competency, and effective team work
Promote and support the consensus of effective action plans
Provide a strengths-based, client-centered approach to service delivery
Communication
Provide continuous check-ins with team members
Manage potentially tense and/or uncomfortable situations and conversations
Be able to articulate the strengths of the youth and family to team members
Be able to reframe negative comments into need statements
Summarize key points
Encourage youth and family voice and choice
Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members
Be able to brainstorm and evaluate ideas without judgment
Promote active listening
Time Management/Organization
Meet deadlines
Prepared for meetings
Plan for time off
Prioritize well
Self-Disciplined
Flexible
Display strong organizational skills and be a self-starter
Integrity and Trust
Honesty
Professionalism
Dependability
Strong follow-through
Approachability
Engagement skills
Ability to give and accept feedback
Understanding and empathic
Good listener
Joint Commission Competencies: Demonstrates effective communication skills with primary age group(s). Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care. Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care. Progress notes are timely, thorough, and follows best practice. Documentation is clearly linked to care plan goals. Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs. Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity). Maintains professionalism within meetings and when representing the agency in the community. Advocates for consumer needs to improve or maximize their daily functioning. Demonstrates effective communication skills with supervisor, team members and other agency employees.

Nice To Haves

Previous experience working with Children/Youth and families with significant behavioral health needs preferred.
Additional qualifying experience may substitute for the required education on a year-for-year basis. Substituted experience must be directly related to the duties of the position and must demonstrate comparable knowledge, skills, and abilities that a degree would provide. Education may not be substituted for required licensure, certification, or when specifically prohibited by law or regulation.

Responsibilities

Ensure all phases and activities of the Wraparound Process are done with high quality, fidelity, and accountability to family team.
Provide outreach and engagement to families upon referral to the program by conducting initial phone contact and the assessment process with the assistance of the Family Support Specialist (FSS).
Complete an assessment of the family, including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain assessment, and other evaluation tools to develop a care plan.
In partnership with the FSS, provide face-to-face direct service hours to families including support, referrals, and assistance with the development of positive parenting, crisis planning, basic life skills, and parenting a child/youth with special needs.
In collaboration with the FSS, assist family in developing a list of individuals they want to attend the family team meetings.
Assist in facilitation of the family team meetings.
Develop agenda with caregiver; lead the meeting with caregiver until the caregiver is ready to do so alone.
Arrange for time and place of meeting.
Ensure that family, team and other required paperwork are completed as instructed.
Complete and disseminate service plan to team members with their tasks highlighted.
Schedule subsequent family team meetings and provide members with date, time, and location.
Partner with family/team members in identifying and overcoming barriers/service gaps.
Ensure the Wraparound Process is family driven and that families experience ongoing participation in/ownership of their care plans.
Provide liaison functions for the team members and service providers.
Create family team and schedule case conferences/family team meetings in collaboration with FSS and family members.
Because of the family team process, develop and coordinate Care Plan from the Care Planning Team Meeting (CPTM) with the family and FSS.
Linkage to community resources, clinical services, and natural supports related to the child/youth.
Be available for crisis calls; collaborate with clinician/therapist to provide support during and following the crisis.
In consultation with therapist, ensure that crisis plan, and assessment are completed.
Skills building for the child/youth as appropriate.
Maintain up-to-date case records on each client family, including weekly contact reports, service agreements, evaluations, and termination summaries.
Maintain and build community relations through education, advocacy, and participation in external meetings such as the Community Action Board (CAB), Council on Children’s Mental Health (CCMH), and other meetings related to Children/Youth and families.
Collaborate with program supervisor to train staff; provide field case consultation and support to new staff.
All duties associated with Intensive Care Manager.
Responsible for attending all mandatory in-services, continuing education and annual health requirements
Comply with all Corporate Compliance policies, practices and procedures.
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and / or OSHA Coordinator
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned
Provide leadership to others through example and sharing of knowledge /skill
Follow all policies and procedures set by the Agency