INTENSIVE CARE COORDINATOR

Volunteers of America Northern Rockies•Laramie, WY

8d•Onsite

About The Position

The Intensive Care Coordinator/Gatekeeper will provide ongoing assessment, crisis intervention, and follow-up communication with individuals and families. Monitors treatment progress, documents interactions, and maintains electronic clinical records and/or other reporting data for clients. Coordinates with internal and external supportive services to plan and arrange for necessary services to meet client needs post-hospitalization. Collaborates with inpatient psychiatric units, clinical supervisors, psychiatrists, and other team members.

Requirements

Proficiency with computers, Microsoft Office Software: Outlook, Work, Excel
Ability to learn new computer software in a timely manner
Excellent attention to detail and organizational skills
Successfully interact with clients and team members in a professional manner
Ability to prioritize and manage multiple tasks concurrently
Demonstrate independent work initiative and sound judgement
Familiarity with local resources and social service agencies
Bachelor’s Degree in Psychology, Social Work, or related field
Experience working with high-risk individuals in need of assistance by linking with or negotiating services and resources within the community.

Nice To Haves

2 years of experience working in the mental health field

Responsibilities

Adhere to utilization, quality improvement, and corporate compliance policies and standards.
Provide services to clients as assigned by administrative/clinical supervisor.
Ensure and/or provide person-centered assessment and goal planning, as well as monitor the treatment progress of clients admitted to inpatient/residential facilities.
May provide screening, intakes, and assessment of clients utilizing required instruments and formats within appropriate timelines.
Complete written and verbal discharge summaries and correspondence within established timelines.
Observe clients in a variety of situations.
Assess the mental status of clients and evaluate their current level of functioning.
Conduct appropriate case management follow-up services upon discharge to assure continuity of care and client stabilization.
Refer clients to internal and external supportive services such as vocational, medical, social services, and housing authority as well as residential and outpatient services.
Collaborate with other clinicians, law enforcement, external providers, and psychiatrists to arrange services for clients.
Maintain close and cooperative relationships with community agencies and other public agencies in coordinating treatment and service recommendations.
Coordinate with clinical, residential, and hospital staff to identify client level of care needs and or anticipated needs upon discharge.
Maintain electronic health records in accordance with agency standards.
Confirm coding of services rendered is ethically appropriate and results in successful billing.
Document and maintain case management notes for clients who are in the hospital or in residential facilities. Documentation will include information regarding the anticipated discharge plan, timeframe, and final disposition.
Conduct intakes, ASIs, and answer questions regarding Volunteers of America services.
May learn, utilize, and support fidelity of any evidence-based practices within the assigned program to ensure effective interventions or treatment.
Provide communication with family members, guardians, and other involved parties, as permitted by law, and collaborate with them to develop suitable discharge plans and follow up services for client.
Advocate for clients in many different forums including federal, state, and local court systems, with family, and/or school system.
Attend staff meetings, clinical supervision, and other meetings as assigned.
Transport client for necessary treatment services and/or community services.
May be called upon to occasionally make formal presentations or public speaking engagements representing VOA.
Other duties as assigned by the Clinic Director and/or Supervisor.