Intelligent Transportation Systems Field Technician

Wavetronix•Ann Arbor, MI

13h•Onsite

About The Position

Wavetronix is looking for an Intelligent Transportation Systems Field Technician (internally Technical Sales Support) who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products. The position has been adjusted with the expectation that team members will be able to commute daily to the Tripoint area (where Indiana, Ohio, and Michigan meet), or near Ann Arbor, MI. This role is onsite in the Ann Arbor or Angola Office when they are not traveling. Travel is expected to be around 65% a month. This decision aligns with our CEO’s vision of fostering strong in-person connections among team members and while we continue to operate remotely for now in this region, we plan to establish a physical office in the area within the next few years. By positioning our team near this future hub, we’re laying the groundwork for a smooth transition and ensuring that everyone will be within reasonable commuting distance once the building is in place. Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem. About Wavetronix: Wavetronix purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 24 years. We continue to invest in long-term growth, creating even more opportunities. If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.

Requirements

3+ years in technical sales or technical networking support
Have clear written and verbal communication skills

Nice To Haves

Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Be self‐motivated and enjoy working on and with teams
Be intrinsically motivated and enjoy working with the customer
Able to work flexible shifts and to adapt workflow to changing project schedules
Have previous field service experience in traffic signal/ITS cabinets
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Have the ability to give technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support both in the field and over the phone
Help manage all on site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Document processes and produce timely and detailed trip reports
Cooperate with the team and share information across the organization
Comprehend customer requirements and make appropriate recommendations
Keep track of current projects and support cases in CRM
Have a basic understanding of networking
Be excited about personal development and eager to engage in development training
Travel as required within and between territories