Intelligence Operations Team Lead

Control Risks • Fremont, CA

2d • $85,000 - $95,000 • Hybrid

About The Position

Control Risks is seeking a Intelligence Operations Team Lead to oversee the GSOC of a major global technology client. This role will play a major part in the growth and development of the team, working directly with the client to move from an operations center into a more intelligence focused team.
Additionally, the Team Lead will oversee daily operations, guide and mentor team members, and ensure high-quality delivery of services in alignment with the client’s goals. The role will balance hands on support with leadership responsibilities, driving process improvement, and serving as a key point of contact between Control Risks and the Client.

Requirements

• Bachelor's degree or above or above required.
• Minimum 4 years intelligence experience, with at least two years of experience in program management/supervisory/leadership capacity.
• Proficient in using office software, with excellent document & technical writing skills.
• Proficiency with data analytics and problem-solving skills.
• Adapt at identifying and addressing customer needs.
• Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
• Proven experience leading teams, including delivering coaching, performance management, and career development support.
• Strong background in serving as a liaison between teams and senior management, with demonstrated ability to ensure quality control and effective communication.
• Experience managing team operations such as staffing, onboarding/offboarding, scheduling, and compliance with organizational processes.
• Demonstrated ability to align team objectives with broader program strategies, including developing and improving SOPs to support global operations.

Responsibilities

• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
• Provide regular & ad hoc business reports per client requirements;
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
• Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
• Step in to support GSOC operations, as needed
• Conduct regular check-ins, provide coaching and feedback, manage performance reviews and improvement plans, and support career development with the members of your team.
• Serve as the main liaison between team members and ECS program management team, ensuring timely program and personnel updates and controlling quality on client deliverables.
• With the support of the Talent Acquisition team, participate in hiring processes ensuring team resourcing aligns with client expectations and program needs.
• Lead onboarding tasks (e.g., joiner tickets, scheduling, equipment, success plans), manage offboarding logistics and leaver tickets, and ensure operational continuity.
• Manage team schedules, approve PTO, ensure timesheet compliance, and maintain a consistent high-quality service to the client.
• Working closely with the ECS program management team, align on overall program strategy and priorities to create clear, actionable, team deliverables.
• Support global program alignment through development and improvement of SOPs.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees