Intelisys: Account Manager - Customer Contracts

ScanSource • Greenville, SC

82d • $35,000 - $42,000

About The Position

The Account Manager - Customer Contracts will be responsible for overseeing and managing a book of customer accounts from inception through renewal, ensuring all contract details are accurately maintained in internal systems. The Account Manager - Customer Contracts closely collaborates with clients and internal teams to support contract execution, resolve issues, and identify opportunities for growth. The ideal candidate is detail-oriented, customer-focused, and has a proven track record in account management or an entry-level sales role.

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience).
• 2+ years of experience in account management or a similar role, preferably in the channel.
• Proven experience managing customer accounts, including renewals and system updates in CRM platforms.
• Strong understanding of contract principles, negotiation tactics, and legal terminology.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• High attention to detail and organizational skills for managing multiple accounts and deadlines.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Problem-solving abilities to handle complex client issues and contract challenges.
• Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

• Experience with contract management software (e.g., DocuSign, ContractWorks).

Responsibilities

• Contract Management - oversee the lifecycle of customer contracts, including drafting, reviewing, and negotiating terms in collaboration with legal and sales teams.
• Ensure compliance with all contractual obligations and facilitate amendments as needed.
• Renewal Management - proactively manage contract renewals by tracking renewal dates, initiating discussions with clients well in advance, and negotiating favorable terms to secure long-term partnerships.
• System Updates and Data Accuracy - maintain accurate and up-to-date contract information in internal CRM, including contract start dates, end dates, renewal dates, total contract value, payment terms, and any special clauses or milestones.
• Client Relationship Building - develop and nurture strong relationships with key client stakeholders, acting as the primary point of contact for contract-related inquiries, concerns, and escalations.
• Account Monitoring and Reporting - regularly review account performance metrics, such as usage, satisfaction levels, and revenue, to identify trends and opportunities.
• Prepare and present reports on account status, contract health, and renewal forecasts to internal leadership.
• Issue Resolution and Support - address client issues promptly, coordinating with cross-functional teams (e.g., support, finance, and product) to resolve contract disputes, billing discrepancies, or service delivery challenges.
• Upselling and Cross-Selling - identify opportunities to expand client accounts by recommending additional products, services, or upgrades based on their evolving needs and contract history.
• Compliance and Risk Management - ensure all contracts adhere to company policies, industry regulations, and legal standards.
• Monitor for potential risks and implement mitigation strategies.
• Process Improvement - contribute to the development and refinement of contract management processes, tools, and best practices to enhance efficiency and accuracy.
• Team Collaboration - work closely with sales, finance, legal, and operations teams to align on contract goals and support overall business objectives.

Benefits

• Medical/dental/vision coverage
• Life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire)
• 10 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree