Intel Foundry Senior Customer Quality Engineer

Intel Corporation • Hillsboro, OR

2d • Hybrid

About The Position

Foundry Quality Reliability and Labs is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry business. This opportunity combines the freedom and excitement of working in a start-up with the security and benefits of working at Intel. As is typical in a 'start-up' environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment. This specific opportunity will require a self-starter with applicable technical experience. The Customer Quality Engineer will be responsible for but not limited to: Representing Customer Quality externally and into Intel Foundry partner organizations. Excursion/incident management of Intel Foundry customer material. Fielding manufacturing-quality-related inquiries from Intel Foundry key customer and collaborate internally to get the needed responses. Drive cross-site continuous improvement initiatives to improve Intel Foundry OSAT services' customer experience. Support customer inquiries with timely resolution. Supporting customer audit requests. Being an internal advocate for Intel Foundry customers, ensuring that the Intel Foundry manufacturing quality/service is on par with industry standards. Driving suitable business processes and collateral to support the Intel Foundry business. Work with Customer, on a daily basis, understand their needs and drive results within Intel Foundry. Regular tracking and reporting of customer KPI internally and with customer. Driving quality system improvements to enable better customer KPI. Measuring Customer Quality experience for OSAT services provided to key customer and work with other customer-facing teams to develop action plans to improve. The ideal candidate should exhibit the following behavioral traits: Customer Service skills (communication/active listening), and experience working in a highly interactive environment on-site and remotely across geos. Discipline to work independently and thrive in a highly evolving new business environment. Be assertive and self-driven with good interpersonal and analytical skills.

Requirements

• Ability to regularly work during Asia workday time zone to interface with factory teams in Asia frequently.
• BS/MS in Engineering or similar field study with 8+ years of applicable experience or PhD with 5+ yrs of applicable experience.
• Experience with quality or reliability topics in advanced IC manufacturing
• Customer Service skills (communication/active listening), and experience working in a highly interactive environment on-site and remotely across geos.
• Discipline to work independently and thrive in a highly evolving new business environment.
• Be assertive and self-driven with good interpersonal and analytical skills.

Nice To Haves

• Working knowledge of package quality and reliability, internal to Intel as well as industry standards.
• Work experience in IC package technology
• Experience interfacing with OSATs and understanding of industry standards.
• Strong familiarity or expertise in multiple of the following areas is a plus: Assembly process technology, Advanced Packaging, quality and reliability, 8D, FACR process.
• Direct experience working in a manufacturing environment.
• Demonstrated experience in excursion management/change notification/audit support.
• Ability to balance between Intel Foundry's Priority and the needs of customers.
• Experience working with external customers.
• Analytical, problem-solving, and influencing skills
• Excellent communication and negotiation skills

Responsibilities

• Representing Customer Quality externally and into Intel Foundry partner organizations.
• Excursion/incident management of Intel Foundry customer material.
• Fielding manufacturing-quality-related inquiries from Intel Foundry key customer and collaborate internally to get the needed responses.
• Drive cross-site continuous improvement initiatives to improve Intel Foundry OSAT services' customer experience.
• Support customer inquiries with timely resolution.
• Supporting customer audit requests.
• Being an internal advocate for Intel Foundry customers, ensuring that the Intel Foundry manufacturing quality/service is on par with industry standards.
• Driving suitable business processes and collateral to support the Intel Foundry business.
• Work with Customer, on a daily basis, understand their needs and drive results within Intel Foundry.
• Regular tracking and reporting of customer KPI internally and with customer.
• Driving quality system improvements to enable better customer KPI.
• Measuring Customer Quality experience for OSAT services provided to key customer and work with other customer-facing teams to develop action plans to improve.

Benefits

• We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation.
• Find out more about the benefits of working at Intel.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees