Integrity Operations Manager, Organic Content

Meta Platforms, Inc.•Washington, DC

35d

About The Position

The Harmful Content Operations team within Integrity Operations strives to create safe platforms that make it impossible for dangerous organizations and individuals to operate, disrupt and prevent real world harm through connecting people in need with the resources and people who can help them best in cases of Suicide, Self injury and Eating Disorders and provide safe and interactive shared experiences in real-time to creators and audiences by creating scalable and efficient integrity solutions across all live video products. This leadership role supports the real time integrity and critical credible harms prevention section of the Harmful Content team. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Requirements

BA/BS degree
8+ years of experience working in large-scale operations, domains such as online operations, informational systems, analytics, product, risk management, or management consulting
2+ years of people management experience with proven track record of attracting, scaling, and developing teams
Demonstrated experience influencing across functional boundaries and/or globally, and experience communicating and influencing across a variety of audiences
Analytical and problem-solving experience

Nice To Haves

3+ years experience in the Trust & Safety space
Experience managing managers and/or individual contributors
Experience working with highly sensitive graphic content

Responsibilities

Provide mentorship, guidance and career development to members of your team, including managers and/or individual contributors
Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflow and introduce new workflows to improve efficiency
Understand top safety abuse concerns, quality, or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
Develop and maintain partnerships with global cross-functional teams including Operations, Policy, Product, and Legal to problem solve and develop solutions
Directly manage large projects and coordinate across all stakeholders (internal and external) as needed to ensure the right execution, communication and resources are in place to deliver the key milestones
Regularly communicate and interface with leadership and global executives in crisis management situations
Actively engage as a member of a Global Operations global leadership team for cross-cutting operational and people initiatives
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

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