Integrator

SIR solutions•Village of Endicott, NY

6h•Hybrid

About The Position

The Integrator is responsible for analyzing customer requirements and translating them into fully deployed, maintained, and optimized POS and retail management system solutions. Working cross-functionally with project managers, developers, and technical teams, this role configures and validates system integrations, manages software versions, supports deployment automation, and ensures high-quality, reliable implementations. This position requires strong analytical and troubleshooting skills, the ability to manage multiple technical initiatives simultaneously, and a consultative approach to delivering stable, scalable, and customer-focused solutions.

Requirements

4+ years' experienceof system integration principles across software, hardware, and networked environments
Solid knowledge of: PC hardware and peripherals,Networking fundamentals, Windows OS and AndroidOS, MicrosoftOffice tools
Working knowledge of scripting or query tools such as SQL, PowerShell, or command line utilities
Experiencewith retail technology platforms, POS systems, or multi-device retail environments
Strong analytical and problem-solving skills with the ability to troubleshoot complex system interactions
Ability to translate business needs into technical requirements and actionable solutions
Strong organizational and project coordination skills across multiple initiatives
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
Ability to work independently while collaborating effectively with cross-functional teams
Adaptable, self-motivated, and comfortable in fast-paced, evolving technical environments

Responsibilities

Gather and analyze customer requirements and translate them into technical solution designs
Configure, integrate, andvalidateretail technology solutions across hardware and software platforms
Collaborate with development teams to deliver enhancements, fixes, and custom integrations
Test and certify new product versions, releases, and system updates prior to deployment
Plan for system upgrades, version changes, and product obsolescence
Review and improve system setup, deployment, and implementation procedures
Identifyopportunities to automate repetitive technical or operational processes
Evaluate emerging technologies and make recommendations for solution improvements
Create andmaintaintechnical documentation, implementation guides, and system configuration standards
Develop internal training materials and customer-facing technical documentation
Ensure centralized,accuratedocumentation of integration standards and procedures
Train implementation and support teams onnew solutions, configurations, and best practices
Serve as a subject matter expert during complex deployments and escalations
Support Sales with technical consultation during pre-sales discovery and solution design
Provide technical consultation and post-implementation support to clients as needed
Participate in scheduled on-call rotation for escalated technical issues