Integration Support Engineer

Stream•Boulder, CO

2d•$70,000 - $75,000•Hybrid

About The Position

Stream is looking to expand the Integration Support Engineering team in our Boulder office (full-time, 3 days/week in-office). In this position, you’ll enjoy learning about our Chat, Video, Activity Feeds, and AI Moderation products, and the code behind them, as well as helping our customers make the most out of our products and services. This position offers excellent growth potential, and the opportunity to take ownership of a role in an exciting marketplace. The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking. You’ll work directly with sales teams, customers, and marketing as a technical reference and often be our customers' first point of contact. You’ll enjoy seeking out answers, but also know it’s best to seek help from more experienced developers. What Makes Stream Exciting Stream blends a supportive, social culture with deeply technical, world-class talent. You’ll work with global colleagues across 15+ countries and learn from experts who build infrastructure trusted by top apps worldwide. You’ll grow fast. You’ll be challenged. You’ll make an impact from day one. Why join Stream? History of success. From Amsterdam to Boulder and Techstars in-between, Stream has raised over $58.25M to build the best Chat Messaging & Activity Feed infrastructure available, with best-in-class support. Freedom and endless growth opportunities. As a rapidly growing startup (since 2020 we have gone from 30 to 150 employees), Stream gives you unique personal and professional growth opportunities. The opportunity of true ownership and accountability has a massive impact on your career. These are the things you can rarely experience in huge corporations. Be on the front line of progress and innovation. While working with cutting-edge technology, we are passionate about tackling difficult tech problems at scale and creating reusable components for them, empowering engineering teams to ship apps faster, more securely, and with a better user experience. They believe in us: Stream is backed by leading VC companies (Felicis Ventures, GGV Capital, 01.Advisors, Techstars, Arthur Ventures), including backers like Dick Costolo (01 Advisors, ex-CEO of Twitter), Olivier Pomel (CEO of Datadog), Tom Preston-Werner (Co-Founder of GitHub), Nicolas Dessaigne (Co-Founder of Algolia), Johnny Boufarhat (Founder and CEO of Hopin). Our culture Stream has a casual social culture, our team is diverse and we all have different backgrounds. Now, Stream is a team of over 140+ peers from over 35 countries across the globe. We value transparency, aim for excellence, and support each other on our way to new victories. Our team consists of the strongest talents all over the world, which makes Stream a great place to learn and improve your skills. Hybrid office policy: applicants based (or relocating to) one of our office locations are expected to work according to the applicable local office attendance policy. Equal opportunity employer statement: Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note for external recruiters: We currently have this role covered and do not accept unsolicited agency resumes. We are not responsible for any fees related to unsolicited resumes.

Requirements

You’re competent in reading and writing code in one or more of the following languages: Python, JavaScript, Java, Kotlin, Ruby, and Swift.
You have strong experience with React and modern web development best practices is required.
You’ll use your technical knowledge of APIs to learn the Stream products and services.
You will use your technical communication skills to help our customers understand problems and point them in the right direction.
Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.
As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills.

Nice To Haves

You have experience working on a codebase at a professional level.
You have experience in a technical customer support role.
Experience with mobile application frameworks such as React Native, SwiftUI, and/or Jetpack Compose.

Responsibilities

Provide technical support to customers via our support platform and elevated Enterprise channels.
Act as the primary technical point of contact for Enterprise customers.
Support customers throughout their full integration lifecycle — from initial implementation to production.
Partner with Sales and Customer Success Managers as a technical resource during pre-sales, onboarding, and post-sales engagements.
Continue building our community support platform by assisting and writing short technical articles on best practices.
Work on improvements and optimizations to our documentation/processes.
Seek feedback from customers to determine key growth areas.
Assist the development team in managing new feature requests and bug reports.

Benefits

Stream employees enjoy some of the best job benefits in the industry:
19+ days of paid time off plus 10 paid holidays
Hybrid work flexibility (3 days a week from the office)
Free health insurance for the employee and partial coverage for dependents (80% contribution coverage for health and 100% for dental and vision)
401k contribution plan with 4% match
Fitness stipend
Company equity
Dog-friendly office!
A Macbook Pro provided
A Learning and Development budget
Team lunches and plenty of snacks
RTD pass + free parking pass on Pearl Street
An office on Pearl Street in downtown Boulder
12 weeks paid parental leave for primary parents
The opportunity to attend or present to global conferences and meetups
The possibility to visit our office in Amsterdam
Note: this list of benefits applies to US-based employees and is adjusted per your location of residence.