Integration Success Manager

JustPark•Dallas, TX

About The Position

The Integrations Success Manager will own the full lifecycle of our integration partner relationships — onboarding new partners to our platform, deploying those integrations across our parking operator client base and serving as the escalation point when things break. This is a cross-functional, high-ownership role sitting at the intersection of partnerships, client success, and product-engineering. You'll be the person who makes integrations actually work in the real world — not just on paper.

Requirements

3+ years of experience client success, technical account management, or solutions engineering role
Excellent interpersonal skills with the ability to communicate efficiently with team members across multiple teams and levels
Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment
Ability to prioritize competing priorities to deliver results
Demonstrated desire for continuous learning and improvement
Positive and energetic work approach

Nice To Haves

Technical fluency to read API specs, review logs and write basic SQL/python scripts
Structured project management or professional services experience
Experience in start-up and/or scale-up businesses
Experience working with teams and/or clients across multiple time zones
Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions
Background in parking technology, mobility, event management or venue operations

Responsibilities

Integration Partner Onboarding & Enablement
Own the technical onboarding of new integration partners (e.g. parking hardware vendors and ticketing platforms)
Define and document integration specifications, data flows, and credential/provisioning requirements in collaboration with engineering
Build onboarding playbooks and maintain partner-facing documentation so future deployments are repeatable and scalable
Partner Relationship Management
Serve as the primary point of contact for a portfolio of integration partners
Run regular business reviews, track integration health metrics, and surface partner feedback to internal product and engineering teams
Manage partner expectations around roadmap timelines, API changes, and deprecations
Identify and act on opportunities to grow a partnership through new products and iterations of existing integrations.
Client-Side Integration Deployment
Own the provisioning and configuration of partner integrations for end clients (e.g. setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding project)
Coordinate across internal teams (client success, onboarding, support, engineering) and with partners to ensure deployments land cleanly and on time
Own the handoff from deployment to steady-state, ensuring the client's team is trained and the integration is monitored
Identify and surface opportunities for increased integration adoption by clients
2nd Level Support and Subject Matter Expert
Monitor integration health to proactively identify issues
Act as the escalation layer between frontline support and engineering for integration-related issues
Triage issues using logs, API traces, and partner documentation — distinguish between client misconfiguration, partner-side faults, and platform bugs
Drive resolution with urgency, communicate clearly with clients and partners throughout, and document fixes for future deflection
Cross-Functional Collaboration and Continuous Improvement
Work closely with product and engineering to flag integration gaps, prioritise fixes, and feed real-world deployment learnings back into the product
Partner with the sales team during pre-sales to scope integration complexity and set accurate expectations
Produce documentation and deliver training to increase the broader success team’s knowledge of integrations
Contribute to internal tooling and process improvements that reduce manual effort in provisioning and support

Benefits

Recharge your batteries
Unlimited PTO policy
Complimentary in-office barista
Catered breakfast & lunch between Tuesdays - Wednesday
Regular social events at the office
Investment in you and your wellbeing
Comprehensive medical & dental coverage through Cigna
Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
Employee Assistance program
Simplifying journeys so you can breathe easier
Subscriptions to mental health assistance platforms
Travel stipend for local employees
We look out for your family
Generous parental leave policy
Fertility support via ARC Fertility
Pet insurance and discount plans
Look after the pennies
401(k) retirement and savings plan
Success is best when it's shared
Regular social activities such as annual Hackathons and ad hoc celebrations