About the position
Avenue5 Residential provides multifamily property management services as well as comfortable apartments for rent throughout the United States. We use our multifamily property expertise to serve: • The multifamily owners who entrust us to care for their assets • The residents who entrust us to care for their apartment homes • The associates who entrust us to create opportunities for career growth and satisfaction. The integrations specialist assists newly acquired properties and associates with transitioning into Avenue5. This role is the first line of support and is instrumental in documenting integration requirements and specifications as well as adhering to project timelines and completing administrative tasks.
Responsibilities
- Attend integration calls, as well as other departmental calls related to property integrations.
- Regular collaboration with operations lead to assess the needs of the property before, during and after the transition.
- Assist all operational departments with property transition and data gathering.
- Complete integration checklist tasks.
- Ensure that integration tasks assigned to others are completed and documented in Salesforce.
- Prepare communication for residents and suppliers.
- Help facilitate property technology set ups including computer and email set up, phone/voicemail systems and building systems when required.
- Identify property needs that may not be noted on a checklist or assigned task.
- Identify and review property's natural disaster and emergency evacuation plans with property associates.
- Provide a detailed report of tasks accomplished, staff and property observations, leasing activity, reporting activity, resident and supplier interactions in addition to all completed and pending items.
- Complete Salesforce Integration record.
- Collaborate within the department to facilitate continuous quality improvement of the integration processes.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.
- Provide administrative support for operators during due diligence inspections.
- Relay technical concerns with adequate detail, quickly and accurately.
- Arrange and manage travel and related expenses per Avenue5 and departmental guidelines.
- Coordinate travel and meetings with other associates involved in integration.
- Maintain a climate in which associates want to do their best by leading and communicating Avenue5 core beliefs with associates and providing coaching and development.
- Confidently be a single point of contact for associates of new properties and other Avenue5 associates when questions arise.
- Thorough understanding of Avenue5 Policies and Practices for communications, office and property operations, leasing and marketing, systems, reporting, affordable, risk management, etc., as they relate to the property assignment.
- Introduce Avenue5 policies, procedures, and culture to new properties and associates.
- Introduce associates to company and property specific software.
- Provide guidance, mentorship, support for new associates, including property managers and regional leaders.
- Provide constructive feedback to associates and their supervisors regarding performance and/or property operations.
- Communicate any concerns to the appropriate parties.
- Assisting with onboarding new or acquired associates during the integration period.
- Complete necessary legal and company specific onboarding paperwork.
- Stay up to date with curriculum, platform and company policy changes.
- Adhere to company best practices and local, state and federal Fair Housing requirements.
- Other administrative/auditing duties and projects, as assigned.
Requirements
- Three to five years of property management experience is required.
- Two to three years of direct management experience is required.
- Prior experience in Yardi Voyager, RentCafe, RealPage, OneSite or other equivalent systems is preferred.
- Prior experience in Salesforce is preferred.
- Thorough understanding of local, state and federal Fair Housing laws.
- High school diploma is required. Bachelor's degree is preferred.
