Integration Specialist - Meter & Automation

FERGUSON

4d•Remote

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking the right individual to fill an immediate need for an Integration Specialist. This position will focus on Municipality Metering Projects and ongoing support working closely with the Sales team in the VA, NC, and SC territory. This role provides System Integration, Project Management, and Training functions to existing and new customers. Please Note: This is a remote role supporting projects in Virginia, North Carolina, and South Carolina. Occasional office visits and regular travel to client sites, concentrated in the Virginia area. Occasional overnight travel will also be required. Due to travel requirements, the incumbent will need to be based in the VA or NC area but will have the flexibility to work remote when not traveling.

Requirements

Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required
Excellent verbal and written communication skills
Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
Polite, confident, tactful, patient, and diplomatic while dealing with complex problems
Ability to develop and deliver effective presentations to groups
Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Project, SharePoint, etc).
Ability to travel (minimum of 25%)

Nice To Haves

Bachelor’s Degree is preferred but not required

Responsibilities

Develops and maintains a detailed project schedule for all sites involved in the project
Handle all documentation from meetings, projects, schedules, data requests and assignments
Perform training to internal and external customers on operation, theory, and troubleshooting of the AMR/AMI system
Provide technical product support and troubleshoot as needed with utility field technicians, customers and vendors
Promote and coordinate all meter testing and replacement programs
Review, analyze, and provide solutions to meter installation data before installation and invoicing
Review and provide answers related to scope of work to an RFP/RFQ
Monitors project punch list items and acquires signoff of project
Administers communications to team on progress of AMR/AMI projects
Coordinate, schedule and attend project meetings in person or via conference call