Integration Reliability Technician I (Remote)

Arthrex • Pelican Bay, FL

127d • $24 - $43

About The Position

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Integration Reliability Technician I (Remote) to provide remote technical support for Synergy Matrix and Synergy.Net product lines for Arthrex integration customers. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Requirements

• High school diploma or equivalent required.
• Bachelor’s Degree or equivalent work experience preferred, preferably in Computer Science or related field.
• Two years of experience in hardware support preferred.
• Two years of experience working in a remote troubleshooting environment is required.
• Two years of experience working with complex networking and server administration preferred.

Nice To Haves

• Certifications are preferred (examples: CCNA, CCNP, JNCP, MCSE, RHCA).

Responsibilities

• Deliver world-class escalated phone support to Arthrex sales agency representatives and medical facility employees.
• Achieve established goals typical for contact center transactional work, including ticket SLAs, ticket, and call quality.
• Serve as a technical subject matter expert on operating, maintaining, managing, and upgrading hardware/software.
• Provide advanced-level Local Area Network (LAN), Virtual Local Area Network (VLAN), and networking support to customers, agency representatives and team members.
• Assist with Domain Name System (DNS), subnets, Dynamic Host Configuration Protocol (DHCP), firewalls, switch configuration, and default gateways in the development lab, hospital sites, and remote access.
• Provide escalated assistance with hardware testing validation and troubleshooting, including routers, network switches, encoders, decoders, and PCs.
• Provide technical expertise for Windows server administration.
• Review network utilization statistics to verify that Arthrex solutions are properly utilized and support SLAs are met or exceeded.
• Remotely support multiple software and/or hardware installation locations worldwide.
• May be responsible for onsite support of Synergy Matrix and Synergy.Net product lines at Arthrex corporate locations and other supported sites.
• May be required to work 'after hours' or work a rotational On-Call schedule, including weekends, for critical issues and coverage as necessary.
• Maintain accurate, updated documentation while performing essential job duties.
• Demonstrate ability to communicate clearly with coworkers and customers (verbally and in writing).
• Domestic travel may be required; up to 10%.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED