Integration Data Specialist

Crisis24 • Annapolis, MD

103d

About The Position

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Requirements

• Bachelor’s Degree or equivalent combination of education/experience required.
• Documented work experience, either technical or involving client interaction.
• Experience in some aspects of travel agency data management, airline data operations or travel knowledge is a plus.
• Computer proficiency – Office suite.
• Relational databases including SQL Server, Postgres, or Oracle, including knowledge/understanding of database schema and input/output.
• Excellent written and verbal communication skills.
• Project Management skills: experience overseeing and managing integration and software implementation projects.
• Effective time management skills.
• Effective troubleshooting and problem-solving skills.
• Ability to organize and prioritize work with little supervision.
• Naturally proactive and able to find and complete meaningful tasks in the absence of client demand.
• Ability to multitask, organize and document.
• Be able to work in a team environment and assist where needed.

Nice To Haves

• Technical focus is advantageous.

Responsibilities

• Manage and action multiple concurrent integration projects, e.g., Single Sign-On (SSO), HR and other data integrations.
• Lead client-facing and internal calls, set an agenda, and convey program features and options.
• Gather business needs from clients/attendees and provide product demonstrations.
• Update or create product guides and informational resources.
• Understand system applications, interdependencies of different modules, and how data supports client duty of care programs.
• Provide technical support to Crisis24 internal and external clients in a timely and efficient manner.
• Perform research and analysis of multiple data sources to meet business performance reporting needs using SQL and Excel.
• Analyze data and recommend client or travel process changes to improve data quality.
• Outline data issues in a data clean-up request to the Data Support Team.
• Troubleshoot issues using various tools from Crisis24 applications and databases (using SQL).
• Recognize patterns and common issues and communicate them to internal and external teams.
• Capture problem information, resolution, and client communications in Crisis24’s ticketing system.
• Document and submit requirements for existing and new products or product enhancements.
• Prepare customer and internal facing application and business performance reports using SQL and Excel.
• Participate in implementing and supporting internal controls for yearly ISO 27001 certification compliance.

Benefits

• Equal opportunity in employment.
• Commitment to a work environment that celebrates diversity.

What This Job Offers

• Education Level: Bachelor's degree