Integration Application Production Support Engineer

CVS Health • Hartford, CT

84d • $130,295 - $260,590

About The Position

We're seeking a dynamic and passionate Integration Application Production Support Engineer to join our Enterprise Integration production support team. This role demands a hands-on, proactive individual who thrives in high-pressure environments and is committed to ensuring seamless operations across mission-critical systems. In this role the right candidate will lead resolution for production incidents to minimize downtime and service disruption. The Integration Application Production Support Engineer will coordinate with cross-functional teams to troubleshoot and restore services quickly. The Integration Application Production Support Engineer will provide 24/7 on-call support as needed, ensuring rapid response and resolution of issues. The right candidate will oversee root cause analysis efforts and drive the implementation of sustainable solutions. The Integration Application Production Support Engineer will lead the rollout of monitoring tools and automated alerts to enhance visibility across integration processes. In addition the Integration Application Production Support Engineer will define and enforce integration standards including documentation protocols, data flow diagrams, and troubleshooting playbooks.

Requirements

• 7+ years of working knowledge of REST APIs, microservices architecture, and underlying infrastructure components (e.g., servers, databases, cloud platforms)
• 3+ years of experience leading a team
• Ability to drive the Incident Response Team
• Hands-on experience in production support for enterprise systems, with a strong focus on uptime and reliability
• Familiarity with ITSM tools, especially ServiceNow, for incidents, problems, and change management
• Ability to work in high-pressure environments, including 24/7 on-call rotations when required.
• Understanding of monitoring and alerting tools (e.g., Splunk, AppDynamics, Grafana) to proactively detect and resolve issues.

Nice To Haves

• Experience in production Support
• Experience in leading a team and collaborating with different teams and partners
• Knowledge in Healthcare Industry

Responsibilities

• Maintaining a knowledge base of recurring issues and solutions
• Performing regular system health checks and performance tuning
• Define and maintaining SLAs with business units
• Track and reporting on service metrics and KPIs
• Championing automation initiatives by uncovering opportunities and guiding the team toward execution
• Build and mentoring a high-performing support team
• Assigning clear roles and responsibilities, and foster accountability
• Managing relationships with vendors and service providers
• Ensuring external support aligns with internal standards and timelines
• Driving continuous improvement in support processes, system reliability, and team collaboration
• Serving as the primary point of contact for business and technical stakeholders
• Communicating status updates, risks, and incident reports effectively
• Ensuring adherence to enterprise policies
• Participating in audits and maintain documentation for regulatory compliance

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees