Integrated Systems Service Technician

VSC Fire & Security • Charlotte, NC

68d • $25 - $35

About The Position

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

Requirements

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.

Nice To Haves

• NICET l or ll, Avigilon Cert, other manufacturers certifications.

Responsibilities

• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.

Benefits

• Competitive salary. Range $25.00 - $35.00 and up based on experience (overtime eligible).
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Referral Bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees