Integrated Support Services (ISS) Leader

SoftwareOne

16h•$275 - $325•Remote

About The Position

The ISS Cloud Services Leader for NORAM is responsible for spearheading the sales revenue growth of ISS cloud offerings across the NORAM region. This role serves as the business leader for US Cloud relationships, focusing on expanding the ISS services portfolio and ensuring the delivery of Microsoft premium support. The position demands a strategic mindset, strong sales acumen, and the ability to generate meaningful customer journeys that drive innovation, savings, and increased productivity for clients and partners.

Requirements

Significant proven experience in cloud services Support sales, with a proven track record of driving revenue growth in the North American market.
Strong understanding of Microsoft cloud solutions, including premium support offerings.
Experience building a support services model that includes mentoring a high-performing team of outstanding talent
Exceptional relationship management skills with a history of building and sustaining strategic partnerships.
Demonstrated ability to develop and execute portfolio expansion strategies.
Excellent communication, negotiation, and analytical skills.
Ability to work collaboratively across diverse teams and lead initiatives in a fast-paced environment.

Responsibilities

Drive ISS cloud services sales revenue growth throughout the region, meeting and exceeding NORAM established revenue targets.
Manage and strengthen US Cloud customer and partner relationships to foster long-term business growth and increase lead generation for ISS services.
Develop and execute strategies for expanding the ISS service portfolio, identifying new opportunities and aligning offerings with market needs.
Oversee the delivery and promotion of Microsoft premium support services as a key differentiator for ISS solutions, while building a business case for alternative Support providers.
Collaborate with internal teams to create innovative customer journeys that enhance satisfaction, generate savings, and boost productivity.
Monitor market trends, competitor activities, and customer feedback to inform strategic decisions and maintain a competitive edge.
Ability to travel up to 30%

Benefits

Generous pay with bonus structure
Independent environment without a lot of red tape where you are empowered to make decisions
Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
401k program with employer matching 50% up to the first 10% of employee’s contributions
Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
Access to EAP and concierge services
Pre-paid legal at no cost
Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
Employee stock purchase plan
Learning and development opportunities galore
Tuition reimbursement
Specific to Milwaukee-based office employees: company-paid parking
Winning culture, inclusive environment, and friendly people all over the world
A remote-friendly organization, with colleagues working remotely either part or full-time