About the position
Integrated Power Services (IPS) is seeking a skilled and dedicated Technical Sales Representative. As the Technical Sales Representative for IPS you will work with both External Sales Teams as well as the Internal Operations Teams to increase sales and customer service for our. We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.
Responsibilities
- Provide customer service for timely and cost-effective completion of all New, Repaired and Remanufactured Distribution and Dry Transformers opportunities and projects, in support of the IPS outside sales organization and our OEM partners.
- Processing customer inquiries
- Providing quotations
- Entering orders
- Processing orders
- Selection and procurement of transformers from suppliers, as applicable
- Investigation and resolution of customer issues
- Act as a technical resource to address and resolve inquiries and problems with assistance from engineering and OEM partners
- Provide client and sales correspondence
- Tracking of shipments
- Processing orders and credits
- Assist with inventory management
- Interpret and ensure compliance with operating policies and procedures
- Utilize Continuous Improvement Process Solution tools and processes
- Establish and maintain relationships with internal and external suppliers
- Maintain detailed notes in order files
- Provide estimates
- Develop and present quotations and technical and commercial proposals to customers
- Review customer purchase orders for accuracy and compliance with quotations
- Help mediate critical issues with customers
- Ensure that all customer requirements, such as inspections, data collection, and delivery of materials, are met
- Lead the effort to improve key customer-facing metrics: (time to quote, approval to ship, and ship to invoice) as well as key IPS metrics: (margin performance vs. work plans, labor utilization, direct and indirect costs)
- Assist in sourcing and buying surplus Distribution Transformers from utilities and other sources
- Assist in achieving financial targets set out by the Annual Operating Plan (AOP)
Requirements
- High school diploma required
- Sharp analytical thinking and reasoning abilities
- Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat
- Ability to analyze and interpret data and take appropriate action
- Excellent time management
- Ability to communicate technical data in a clear and concise manner
- Must exhibit excellent written and verbal skills
- Technical background with electrical and/or mechanical products is a plus
- 3 or more years of sales experience in an industrial environment or equivalent education preferred
- Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers
- Critical attention to detail
Benefits
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
