Integrated Facility Management (IFM) Subject Matter Expert
About The Position
Sodexo is seeking an Integrated Facility Management (IFM) Subject Matter Expert (SME) The Integrated Facility Management (IFM) Subject Matter Expert (SME) plays a critical role in supporting the growth and performance of Sodexo’s IFM Services across North America. This role serves as a regional technical expert, partnering with operations, segments, and sales to ensure consistent, high-quality service delivery through the effective deployment of Sodexo’s Site Management System (SMS) and FM frameworks. The IFM SME helps drive operational excellence, standardization, and innovation while supporting new solution development and continuous improvement across service lines. Remote role
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years of functional experience in Facilities Management or a related outsourced services environment
- Strong knowledge of FM business drivers, standardized service delivery models, and operational excellence
- Proven ability to influence and partner with stakeholders at multiple levels of the organization
- Experience supporting business cases, strategic planning, and service innovation
- Strong analytical skills with the ability to build data-driven operational solutions
- Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Functional Experience – 3 years
Nice To Haves
- Experience working in multi-environment labor models (including unionized environments) is a plus
Responsibilities
- Serve as the regional technical expert for IFM Services, supporting operations across all segments
- Lead the adaptation, deployment, and continuous improvement of SMS frameworks, tools, SOPs, job plans, and costing models
- Identify and scale best practices and innovations across equipment, technology, and processes
- Partner with Segment SMEs to support SMS training and technical issue resolution in the field
- Support the deployment of FM training programs and tools across the region
- Act as a strategic partner in solution development, including supporting sales efforts and new FM service offerings
- Contribute to margin improvement by optimizing labor and materials while maintaining service quality
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
- More extensive information is provided to new employees upon hire.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
