Integrated Facilities Management Coordinator - Greater Washington, DC Area

Cortland • DC

88d

About The Position

As an Integrated Facilities Coordinator you will play a crucial part in maintaining the smooth operation of multiple properties by managing various facilities-related tasks. As our portfolio of services expands, this role will grow to include additional responsibilities. The ideal candidate will be proactive, adaptable, and capable of coordinating with a range of internal teams and external vendors.

Requirements

• Proven experience in a coordination or administrative role, preferably within a service or facilities management environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and adapt to changing priorities.
• Proficiency in scheduling software and tools; experience with service management software is a plus.
• Problem-solving skills and the ability to think proactively.

Responsibilities

• Schedule and manage paint jobs across multiple properties, ensuring timelines are met and resources are efficiently utilized.
• Coordinate the scheduling of HVAC jobs, assigning them appropriately, and tracking each job’s progress from start to finish.
• Maintain the make-ready board by logging upcoming tasks and ensuring all assignments are properly accounted for.
• Oversee the flow of work orders, delegating tasks to the correct technicians and ensuring they are completed promptly and accurately.
• Act as the primary point of contact with vendors and internal teams to confirm job schedules, availability, and any necessary follow-ups.
• Track and report on job progress and completion.
• Coordinate and schedule service appointments, ensuring that customer needs are met promptly, and technicians' schedules are optimized.
• Manage the dispatching of service technicians, ensuring the right technician is assigned to the right job based on skills and availability.
• Track the progress of service jobs, from initiation to completion, ensuring timely updates to customers and internal teams.
• Serve as the main point of contact for customers, addressing inquiries, scheduling requests, and providing status updates on ongoing jobs.
• Work closely with the service team to prioritize urgent requests and adjust schedules as necessary to accommodate emergencies.
• Maintain accurate service records, job orders, and related documentation for future reference and reporting.
• Coordinate with vendors and suppliers to ensure the availability of necessary parts, equipment, and resources for scheduled jobs.
• Provide regular reports on service performance metrics, identifying trends, areas for improvement, and opportunities to enhance efficiency.
• Support the IFM team with administrative tasks, data entry, and general coordination duties as needed.

What This Job Offers