Integrated Care Coordinator

ADELANTE HEALTHCARE INC•Phoenix, AZ

About The Position

The Integrated Care Coordinator works collaboratively with the Behavioral Health Consultant, providers, and the Integrated Behavioral Health team. The Integrated Care Coordinator will assist in identifying patients at their respected sites who would benefit from behavioral health intervention. They also assist with gathering and providing resources, as well as other administrative needs pertaining the Integrated Behavioral Health. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Compassion Excellence Integrity Learning Respect Sustainability

Requirements

High school diploma or GED from an accredited institution is required
Minimum of one (1) year of experience working with State AHCCCS and Regional Behavioral Health Authority (RBHA) clients; preferred
Excellent customer service skills
Excellent computer skills
Knowledge of Arizona Department of Health Services and RBHA requirements
Knowledge of chronic disease management
Ability to complete PRAPARE assessments
Comprehensive and working knowledge of community resources
Thorough knowledge of current versions of DSM and ICD
Ability to complete a Behavioral Health Assessment with appropriate clinical oversight
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
Valid Arizona driver’s license
Valid Level One Fingerprint Clearance Card issued by Arizona Department of Public Safety

Nice To Haves

Bachelor’s degree in social service field is preferred or a minimum of five (5) years of behavioral health experience and one (1) year of direct experience may replace Bachelor’s Degree
Bilingual English/Spanish strongly preferred
Experience with community resources and agencies, preferred

Responsibilities

Participate as directed in the screening of new service requests within the center ensuring that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing policies and procedures
Participate in regular interdisciplinary staff meetings
Develop appropriate treatment/service plans with clients as the means for implementing appropriate service and developing effective alliances with clients
Works with the medical team including the medical providers and medical assistance in the utilization of behavioral health services
Utilize AZARA reports to research potential patients for the Behavioral Health Consultants
Responds to positive screenings, triages scores, communicates plans as needed with patient and refers to BHC
Provide direct client services to individuals and/or family members who are in need of resources or other issues related to behavioral health needs
Assist in setting up transportation for patients as needed for medical or specialty behavioral health appointments
Assist supervisory staff with tracking of clients, including the generation of reports that will allow follow-through on quality of care
Document all service contacts on a timely basis
Assist with monitoring the assigned task boxes at location which do not have an Integrated Care Coordinator
Provide resources to clients contingent on their presenting needs
Responsible for distributing mailing to patients including after failure to contact for follow up care
Complete reminder calls to patients who have scheduled follow up appointment with the Behavioral Health Consultant
Work collaboratively with all departments as it pertains to integrated behavioral health
Research and disperse to the team educational information relevant to the field of integrated behavioral health
Perform other duties as assigned by the supervisor which are consistent with the position and in compliance with Adelante Health Care policies and procedures
Other duties as requested or assigned
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.
Such compliance will be an element considered as part of the regular performance evaluation.