Integrated Care Coordinator

Community Care of North Carolina Inc • New Caledonia, AR

1d

About The Position

The Integrated Care Coordinator (ICC) is responsible for the development, implementation, and support of behavioral health programs and initiatives across care management. The ICC works collaboratively with Care Managers, Primary Care Providers, members, and external partners to assure integrated, whole-person care is delivered to enrolled members.

Requirements

• Master’s degree from an accredited school of Social Work or a bachelor’s degree from an accredited school of nursing
• If Social Worker: Active, unrestricted license in Social Work (LCSW) required
• If RN: Active, unrestricted RN license to practice in North Carolina required
• Meets licensure or educational eligibility requirements as determined by The Commission for Case Management Certification
• Maintain a valid driver’s license with current auto liability insurance
• Knowledge of Care Management principles
• Knowledge of and experience with training and implementation of evidence-based models of integrated care in the primary care and behavioral health setting.
• Knowledge of evidence-based clinical guidelines as it relates to Behavioral Health for clinical education and outreach services
• Ability to disseminate current government, private sector, and community resources
• Ability to facilitate motivational interviewing and adult teaching and learning principles
• Proficient in leadership and planning strategies
• Strong organizational skills
• Skilled in group-facilitation
• Ability to work independently and function as an integral part of the team
• Ability to apply strong critical thinking, decision-making, and problem-solving skills
• Ability to effectively express concepts and actions in verbal and written communication
• Sensitivity to diversity of cultures, language barriers, health literacy and educational levels
• Computer skills required including various office software and the internet; experience with MS Office software preferred
• Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Able to shift strategy or approach in response to the demands of a situation

Nice To Haves

• 3 or more years of community-based behavioral health care experience preferred
• CCM certification preferred; will obtain within 1 year of hire

Responsibilities

• Provide consultation to Care Management staff, primary care providers, and other community partners (LME-MCOs, BH providers, etc.) in resolving member issues, referral coordination, and provider engagement.
• Provide support for Care Management staff orientation and specialized training as it relates to Behavioral Health.
• Provide Care Management to members with high-risk Behavioral Health needs. All member facing care management work will be supervised by a Care Management Supervisor.
• Work collaboratively and maintain communication with member’s care team to provide effective, timely, patient-centered Care Management.
• Participate in meetings and ongoing dialogue with LME/MCO on coordination of care activities.
• Engage and maintain collaboration with local Behavioral Health professionals.
• Identify and maintain current resources for referral and treatment of Behavioral Health and Substance Use conditions.
• Provide education and technical assistance to Behavioral Health providers to enhance collaboration with the primary care community for improved member outcomes.
• Utilize data to inform planning and implementation of Integrated Care programming.
• Adhere to CCNC privacy and security policies to ensure that patient and company data are properly safeguarded.
• Engage behavioral health service partners within the region to coordinate and integrate local services into the Care Management, allowing the leverage existing services for best outcome of members.
• Proactively develop strategies to address member needs, provider access, and behavioral health resource availability and work with CM leadership to spread this information to Regional CM Team.
• Maintain a working knowledge of the organizational program goals and performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level