Intake Youth Development Professional

Boys & Girls Clubs of Greater Kalamazoo•Kalamazoo, MI

24d•$16

About The Position

Primary responsibility is to serve as the first point of contact at Club locations and to lead the intake process to maintain accurate member records. Secondary is to support Club activities and to fill in as a Youth Development Professional (YDP) as needed. Responsibilities include strong proficiency using MyClubHub member management system, maintaining positive relationships with members, families, volunteers, and staff and a safe and supportive environment, providing quality youth development, planning and implementing high-yield activities, and upholding member behavior expectations while embracing the mission of Boys & Girls Clubs of Greater Kalamazoo.

Requirements

Must be 18 or older with a high school diploma or equivalent
High School Diploma or equivalent.
One year of experience in a Boys & Girls Club or similar youth development organization with experience working with diverse populations.
One year of experience with data entry and general receptionist duties is required.
Experience creating, implementing, and facilitating educational and recreational activities for small groups of all ages that are creative, fun, engaging, and inclusive.
Strong computer and data entry skills with detail orientation and high level of accuracy andability to teach others and aptitude to learn new software as needed.
Demonstrated ability in working with youth, parents/guardians, and other staff.
Ability to effectively interact with members, including addressing discipline problems in age appropriate and non-punitive ways.
Enthusiastic about working with and engaging youth.
Ability to plan and execute a wide range of programs for youth of all ages that are creative, fun, and engaging.
Strong communication skills, both verbal and written.
Continuing required training as needed.
Demonstrated ability to work as a team and promote a team culture.
Must have access to reliable transportation.

Nice To Haves

Ability to speak Spanish is a plus.

Responsibilities

Intake Coordination Lead the intake process using MyClubHub member management system to check all members in and out of the facility, maintain timely and accurate membership records and emergency contact information, take attendance, run reports, and assist parents and guardians with completing Membership and Update forms.
Monitor the front entrance to ensure all guests sign in and out of the facility.
Perform receptionist duties, such as answering the phone, directing calls, taking messages, and greet all Club members and visitors in a positive and welcoming manner.
Identify and introduce members and staff, assist staff with recognition of parents and guardians.
Oversee pickup and drop off times to ensure new members are safely entering and leaving the building, ensure only designated people are picking up members, and assist members in getting to their proper classroom.
Provide the public, including potential members, with information regarding Club membership, orientations, programs, and activities.
Assist Unit Manager with distributing and collecting field trip permission forms, special event announcements, notifications of Club closings, targeted programs, and enter information into MyClubHub. Ensure that all members have equal access to this information.
Be cross trained to fill in for YDPs as needed to lead High-Yield Activities that are age appropriate and provide youth with social-emotional and educational skill development. This also may include facilitating special programs and/or events.
Be welcoming and provide youth with a fun, high-energy experience with positive engagement. Help set and maintain a culture of fun that is infused with everything we do.
Help with reaching Unit goals around youth development quality and Social Emotional Learning (SEL) by assessing Club members’ social-emotional behaviors. Provide opportunities and activities that strengthen SEL need areas.
Have a working understanding of Club activities, programs, intake, and outcome-driven youth development methods. Ensure a healthy, productive environment that supports positive peer and adult relationships through physical and emotional safety.
Set clear expectations and model to youth what you want to see from them. Enforce Club Managing Member Behavior Policy, which includes Positive Behavior Support, AntiBullying and Trauma-Informed Care protocols as well as using reframing conflict and deescalating tools.
Practice National Youth Outcome Initiatives (NYOI) and Weikart methods as well as participate in the Youth Program Quality Intervention and Assessment (YPQA) process to plan and improve overall program practices.
Maintain the organization and cleanliness of the Club space. Comply with mandated reporting policies.
Create and update Standard Operating Procedures (SOP) as instruction and training tools for the responsibilities of this job as needed.
Assist with planning and implementation of Club-wide special events, including fundraisers as requested as well as outreach opportunities.
Attend and actively participate in all required staff meetings and/or trainings. Must wear a Boys & Girls Club staff uniform during working hours. Dress in a professional manner conducive to working with youth in a recreational program and at special events.
Foster an inclusive, equitable, and accountable environment, embracing the culture and community we serve with sensitivity across racial, class and cultural lines. Display professional and positive behavior in alignment with the Boys & Girls Club Personnel Policy and Standards of Conduct, abiding by agency policies and practices with a high level of professionalism and customer service.
Review and familiarize oneself with the Boys & Girls Club Safety Policies and Crisis Management Plan. Respond to crisis situations in accordance with the outlined plan.
Perform other related duties as assigned.