Intake Worker

The Salvation Army USA Central Territory • Omaha, NE

2d • $17 - $18

About The Position

Interview and assess clients’ request needs and administer service. Willing to utilize trauma informed practices.

Requirements

• Two-year associate degree in human services or related field, preferred and one-year related work experience required.
• Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
• Advanced Microsoft Suite skills and the ability to access data systems via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Excellent communication skills both written and spoken, and ability to maintain effective working relationships.
• Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
• Demonstrated ability to handle confidential matters.
• Excellent organizational skills and attention to details.
• Strong independent judgement along with creative problem-solving skills.
• Must pass all applicable background checks.
• Must possess a valid driver's license from the state in which you reside.
• Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Responsibilities

• Complete interview for clients requesting services, i.e. food pantry, clothing, disaster assistance.
• Determine clients’ needs and provide emergency material assistance and/or referral, if applicable.
• Consistently stock supply for the food pantry and participate in unloading, sorting and storing deliveries from the Foodbank and other seasonal services as directed.
• Assess and refer eligible clients with children to the Pathway of Hope program.
• Screen applicant, book appointment and complete interview for client requesting assistance with Black Hills Energy, Omaha Public Power District and Metropolitan Utilities District.
• Complete case files and paperwork within 24 hours and complete daily stats for each client receiving services.
• Compile and tally accurate monthly reports and submit to program coordinator for completion.
• Enter accurate data regarding clients receiving assistance in Service Point in a timely manner.
• Assist with preparation and application process for Christmas Bureau including applications, data entry, or special services.
• Assist with preparation, application process, distribution and completion of the back to school program.
• Network with other community organizations and attend meetings to build relationships and make referrals.
• Participate in goal planning and program development and attend all mandatory yearly trainings and additional in-service trainings as applicable.
• Participate in staff meeting and Performance Quality Improvement.
• Participate in community events that benefit the MASS program, i.e. run/walk, Post Office food drive, Girl Scout food drive, etc.
• Assist with keeping the pantry and hallway areas neat and clean.
• Driving is a requirement of the position,
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees