Intake Worker II

The Salvation Army USA Central Territory • Madison, WI

66d • $17 - $21

About The Position

The Intake Worker II for Dane County will provide oversight and coordination of all clients, intake staff, volunteers, and activities. This role involves managing, coordinating, and overseeing all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services. The Intake Worker II will adjust shelter advocate schedules, train and assist staff and volunteers regarding policies, procedures and record keeping, and provide input to management on shelter advocate performance. Additionally, the role includes conducting intake interviews for new shelter residents, monitoring room assignments, distributing basic necessities, providing necessary supervision of shelter and residents, assisting with client needs, and ensuring that rules and policies are being followed.

Requirements

• High school diploma or equivalent; Associates degree preferred.
• Two years’ experience in Human Services desired, with one year of experience working with the homeless population.
• Management experience helpful.

Responsibilities

• Manages, coordinates, and oversees all shift operations.
• Adjusts shelter advocate schedules.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provides input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents.
• Assists with client needs, referring to case manager as appropriate.
• Provides de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintains cleanliness of shelter common areas.
• Assists with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Benefits

• Competitive Salary
• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals
• Insurance benefits: excellent health, dental, vision, life, disability
• Discounts available for pet insurance, auto insurance, and home insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED