INTAKE WORKER/COORD

UHS • CA

90d

About The Position

The Intake Coordinator is accountable for coordinating the Assessment and Referral activities at the facility. This position involves extensive contact with the community and interfaces closely with the Director, utilization review staff, River Vista Behavioral Health business office staff and clinical staff to ensure continuity of communication. This position is also responsible for inquiry calls, insurance verification, payment collections at the time of admission and scheduling of evaluations and admissions.

Requirements

• High school diploma; prefer some college or equivalent experience in a health care related field.
• Minimum of two (2) years’ experience in a customer-service field, preferably in a health care setting.
• Demonstrated knowledge of computer skills and customer service principles.
• CPR and CPI training as outlined in New Hire Policy must be completed before providing direct care services.
• Ability to communicate over the telephone and in face-to-face situations.
• Ability to handle multiple tasks effectively.
• Ability to maintain the confidentiality of all information.

Responsibilities

• Telephone screening of all inquiry calls with appropriate referrals made for any emergency situations and appointments scheduled as indicated.
• Documents inquiry calls in system database.
• Coordinates with other mental health facilities to obtain clinical referral information and schedule referrals within a timely manner (2 business days).
• Completes Admission paperwork in accordance with policy.
• Posts Appointment schedule for following day and distributes to the receptionist, nurse and the Director.
• Makes follow-up calls to those failing to show for scheduled appointments.
• Assists with insurance benefits verification and completion of financial responsibility agreement with parents to ensure financial requirements are met for admission.
• Serve as a source of information for referral sources regarding services provided by the facility.
• Collaborates with Business Development Coordinator to provide referral source feedback, maintains referral source database per system requirements.
• Collaborates with Director of Transportation to ensure timely addition of patients to transportation routes and facilitates parents needs related to transportation.
• Ensures patients and families receive an orientation to the program.
• Coordinates admissions with nursing staff to ensure timely admission to the program.
• Coordinates initial family therapy appointment as part of the admission process.
• Coordinates transfer referrals from River Vista Behavioral Health ensuring clinical data is received timely.
• Coordinates summer camp registration process.
• Provides assistance with receptionist area as assigned.
• Coordinates with River Vista Behavioral Health business office to ensure compliance for upfront collection procedures.
• Prepares daily cash collections log, business office files and HMS insurance information.
• Verifies insurance upon admission and monthly for Medicaid and CHIPS.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees