Intake Specialist

The Womens Center Inc•Waukesha, WI

2d•Onsite

About The Position

The primary responsibility of this position is to provide crisis intervention, safety planning, and resources to individuals and families seeking support from The Women's Center.

Requirements

Excellent organizational skills and attention to detail.
Experience working with trauma survivors, specifically those who have experienced Domestic Violence, Sexual Violence, Human Trafficking, and/or Child Abuse.
Strong crisis intervention skills, including group facilitation skills.
Excellent communication and public speaking skills, Written and oral – talking and writing effectively to convey information appropriately to the needs of the audience.
Proficient with Microsoft Office Suite.
Ability and willingness to work both individually and as part of a team with other staff in the provision of services to clients.
Active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension - understanding written sentences and paragraphs in work-related documents.
Time Management - managing one's own time and the time of others.
Service Orientation - actively looking for ways to help people.
Coordination - adjusting actions in relation to others' actions.
Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
High School Diploma or equivalent required; Associate degree preferred.
A combination of professional experience working with trauma survivors and education will be considered in lieu of a degree.
Ability to read, write, and comprehend English.
Ability to utilize critical thinking - such as using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Requires a valid Wisconsin driver's license and proof of insurance.

Responsibilities

First point of contact for all individuals and families seeking support from The Women's Center. This includes walk-in clients, Hotline calls, and on-scene support for survivors at local hospitals, law enforcement stations, and Carroll University campus.
Identify and respond to the immediate needs of individuals and families seeking services from The Women's Center in person and on the Hotline.
Create and review safety plans with all clients.
Provide appropriate resources and referrals.
Follow up on Law Enforcement calls and responses, SANE responses, Health and Human Services Referrals, and ongoing Advocacy requests.
Triage requests for support to appropriate Survivor Advocates.
Answer incoming calls from the 24-Hour hotline.
Maintain the current resource list for appropriate referral destinations.
Maintain accurate and complete daily documentation and statistics.
Assigned shelter shifts include holidays.
Mediate interpersonal problems between clients.
Assess clients for risk of suicidal ideations.
Advocate for clients with legal, medical, and other community systems.
Adhere to organizational compliance with all local, state, and federal regulatory agencies.
Ensure compliance with all safety and work rules and regulations.
Ensure the maintenance of departmental housekeeping standards.
Participate in agency meetings and trainings.
Completes other duties as needed and/or requested by supervisor to align with the mission and vision of the organization.